Wyrestorm TT-KIT-4K, Инструкция по эксплуатации

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Technical support: support@wyrestorm.com EMEA/ROW: +44 (0) 1793 230 343
TROUBLESHOOTING
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Save to File - allows the EDID to be saved as a .txt and .bin file on the PC.
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Open EDID - Open a previously saved EDID file from the PC
Troubleshooting
Regardless of manufacturer or product, the majority of installation difficulties can typically be attributed
to communication problems between devices or when high bandwidth transmissions are attempted with
insufficient cable/connections. Should you find yourself in such a situation, refer to the following checklist
of common issues and causes that should help you shoot your way out of trouble without seeking further
assistance.
No or poor quality picture?
1) Device Connection - Are you connected and powered? Double-check HDMI cables and power connections are firmly inserted into
correct ports and that all devices are powered.
Check batteries in the units are charged or use 5v power supplies included.
Battery charge time from dead to full charge: 5 hours.
If signal is not being received, check units are not in ‘Standby’ mode
2) Cable length – is your signal struggling to transmit the distance of your HDMI cable? You may be experiencing interference that
exceeds the maximum capacity of your transmission cable distance.
Try a shorter HDMI cable or a shorter cable run if connecting via a cat5e/6 transmission device. Swap out equipment for devices you
know are functioning normally or use EDID management on the unit - see full manual for EDID details.
3) Signal strength – if connecting via Cat5e/6 transmission devices, please note the use of cable joins, stranded patch panels, wall
outlets and stranded patch leads as interconnects between them, can significantly reduce signal strength. Use solid core straight,
straight through connections wherever possible.
Check unit Status LED on units are lit to indicate correct functionality
NOTE: Status lights for TT-GEN-4K and TT-SIG-4K should be static.
4) Resolution - If no signal, reduce the resolution of the output to 720p or 576p. If a signal appears, a bandwidth issue with your cable
is the likely cause. Check all inputs and outputs share the same resolution and make sure the signal is being successfully transmitted
the full length of your cable run.
5) Picture ‘snow’/HD ‘noise’ – signifies a failure to fully establish a signal and can often be caused by poorly terminated RJ45
connectors or excessive cable lengths on distribution devices. Ensure any category cable used is correctly wired to 568B standards.
Try swapping in sources, displays or transmission devices known to be functioning correctly – if the problem continues on the same
output, turn off all equipment and swap signal carrying cables at both ends.
6) Cable quality and condition – HDMI cable/connectors can be easily damaged and the quality of material can vary, especially in
the lowest price brackets. Successful transmission of video, audio and control, can all be affected by cable and termination quality.
Always use good quality leads and cables, with RJ45 connectors wired to the 568B standard at both ends for category cables. We
recommend using high speed category 2 HDMI cables are used from a quality brand, such as WyreStorm Express.
Should transmission problems be experienced, try swapping cables/leads for those already working to see if this improves your image
to identify cable issue as source of problem.
7) Blu-ray, 3D - Make sure all your equipment has been configured and enabled to transmit and accept the signal, or is capable of
passing a signal. Are resolutions between source and display compatible and cable adequate for the large bandwidth required by Blu-
ray and 3D transmissions?
8) 4K - Ensure connected devices are compatible, 4K enabled, correctly configured and outputting compatible transmissions.