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If the problem remains on the same screen this may be
caused by a connection problem between matrix and display
– turn off all equipment and swap the signal carrying cables
at both ends to ascertain if the cable or termination is at
fault.
14)
Blu-ray: Deep Colour –
make sure Deep Colour is turned
on in your Blu-ray settings and displays.
15)
Blu-ray: Resolution –
if a reduction of resolution to
720/1080i produces an image, cable issues such as
interference, patch panels, wall outlets, stranded cable use or
excessive cable length are likely restricting transmission of a
full 1080p signal.
16)
Blu-ray: 3D –
is the equipment used 3D enabled/
compatible? Is a 3D disc being played in a 3D enabled Blu-
ray player or through a compatible amplifier?
17)
Colour distortion –
a pink or green screen indicates
an incompatibility between colour spacing formats – the
commonly used RGB or YUV used by older displays. Some
sources allow switching between RGB and YUV which
may solve any colour problems. If not, try changing the
HDMI cable between the source and the matrix to rule out
defective cabling.
Audio is transmitted within the video signal – there is no
separate audio track – so generally a problem with sound
will be accompanied by a problem with picture. However,
if technical issues with audio are experienced, the cause
is typically communication between sources, displays
and/or AV receiver settings.
No sound or poor quality audio
1) If using an AV receiver,
check your source input
assignment – do you have specific speaker sets or zones
enabled? Some AV receivers allow individual speaker
selections assigned to specific zones in the set up so check
the speakers used are fully connected to the amplifier and
correctly assigned within the system set up.
Note:
If you experience problems when an AV receiver
is used, the cause is usually the settings of the AVR itself.
Refer to the AVR manufacturer’s guidelines on the correct
settings to use for your requirements.
2)
Consistency of audio output between devices –
Is there
any discrepancy between the audio output of the source, the
audio or zonal settings of the AV receiver and the speaker
configuration used needed for successful audio replication?
If you are outputting 7.1, make sure all devices connected are
also outputting 7.1
Note:
Occasionally with some sources, the device settings
allow the specification of audio output through a TV or an
HDMI port. If using an AV receiver, check the HDMI output
option is selected.
3)
Do all the local sources work through the AV receiver?
Check the operation of each source individually.
Bandwidth
1)
If using a graphics-based source (such as a PC/Mac/media
server), make sure the source resolution is set to a maximum of
1080p, 50Hz. Higher resolutions available for graphics-based
systems require higher bandwidth that may affect transmission of
signals as well as incompatibility with devices.
IR
1)
Check you are using emitters at the IR TX transmitter end
and receivers at the IR RX receiver end –
are they connected
to the correct ports on the matrix and display receiver.
2)
Is the emitter correctly positioned on the source?
Fix
the emitter directly over the infrared sensor of the source and
attach using the adhesive backing.
Note: Locate the infrared source sensor by using a flashlight
to find s small sensor within the facia of the source display.
If necessary, secure the emitter over the sensor with a small
amount of contact adhesive.
3)
Is your remote powered and sending a signal?
Note:
IR is invisible to the naked eye, so use a digital camera/
phone camera to check the remote signal – point the camera
at the remote control when pressing a button. You should see
the remote transmitter flashing to indicate a signal being sent.
Replace batteries if flashing is not seen on the digital camera
screen.
4)
IR dropout issues can be due to exterior influences emitting
infrared radiation that can interrupt IR signals. Ensure
emitters and receivers are away from the following causes of
IR interference.
• Direct sunlight
• Halogen lighting
• Plasma screens
5)
UTP Termination Issues -
swap cables over at both
transmitter and receiver ends to see if control is established.
If so, a possible re-termination of the cable could remedy the
problem.
6)
Are you using WyreStorm emitters and receivers? The use
of third party products/magic eyes may not be compatible.
Always use WyreStorm components included with your
purchase or check compatibility of third party control systems
with your WyreStorm dealer.
7)
If problems persist, swap out the IR emitters and receivers to
rule out faults with the units themselves. Use emitters you
know are fully operational to test working condition.
8)
Reactivate the IR callback function on your matrix (p.11) and
swap IR ports on the matrix to rule out a fault with the matrix
or connection ports.
9)
Should IR remain unresponsive, turn off and disconnect all
cables from the matrix and reconnect zones one at a time to
assess if one location in particular is the problem. If so, run
new cables directly to the display – if this fixes the problem,
it is likely that electromagnetic interference /damage to the
cable somewhere along the run is causing the IR signal to
drop out. Investigate and remove EM interference from the
run or replace damaged UTP cable.
