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Technical support: [email protected] EMEA/ROW: +44 (0) 1793 230 343
US/CAN/MEX: +1-518-289-1294 Toll Free Technical Support: +1-844-280-WYRE (9973)
10)
Should IR remain unresponsive, turn off and
disconnect all cables from the matrix and reconnect zones
one at a time to assess if one location in particular is the
problem. If so, run new cables directly to the display – if
this fixes the problem, it is likely that electromagnetic
interference /damage to the cable somewhere along the
run is causing the IR signal to drop out. Investigate and
remove EM interference from the run or replace damaged
UTP cable.
Cat5e or 6?
While our equipment is tested and graded to Cat5e
cable standard; tests have shown that better results
are achieved when using Cat6 cable. The lower gauge,
thicker copper cores ensure higher signal transfer rates.
Newly installed cabling should always conform to Local
Regulations and should be terminated to 568B standard.
Can I use a single Cat5e cable?
Although conventional transmission used to be
considered two Cat5e cables for video, audio and control,
HDBaseT transmission only requires a single cable.
All features found with dual cable transmissions are
supported with HDBaseT, with addition of RS232 serial
control, Power and Ethernet passed along a single
Cat5e/6/7, depending on feature set/model of product
How far can the signal travel?
Under recommended transmission conditions Class B
HDBaseT transmissions of 1080p video are capable of
distances up to 70m/230ft. Recommended conditions
denote no electrical interference, straight cable runs with
no bends or kinks and no patch panels or wall outlets.
If any of the above are factors in your installation then
signal strength and bandwidth can be compromised.
If a cable run is reaching the upper limit of the receivers’
capabilities, then the signal can be boosted by way
of an extender set. Typically transmission signals can
be repeated up to 7 times (700m) using HDBaseT
technology.
What about 3D?
All of our matrix switches and most of our extender
products will pass-through a 3D Blu-ray signal. Coax
extender sets do not support frame sequential 3D (Blu-
ray), but will still pass-through interlaced stereoscopic 3D
(Satellite etc.)
How do I control the sources?
All of our HDMI distribution products support IR pass-
through from point-to-point extender sets to AMP and
HDBaseT matrices. Most of the range now supports
wideband IR meaning it is compatible with any IR device
available on the market. Our PP and HDBaseT matrix
range (Cat 5e/Cat6) has IR pass-through from each of the
outputs and has discrete IR outputs at the switch end,
meaning you can have multiple identical sources yet the
IR would be routed only to the applicable source.
Do I need power at the TV end?
It depends on the WyreStorm device. Products with
one-way PoH or PoE technology require local power at
the Transmission end to power the receiver remotely,
but products with two-way PoH or PoE can be locally
powered at either the Transmitter OR Receiver ends,
depending on which location offers best power availability.
Products without PoH or PoE technology require local 12v
or 5v DC power at both ends for both units to operate.
Check your instructions carefully for details.
Are WyreStorm products compatible with
high speed HDMI cables?
HDMI 1.4 refers to a list of ‘features’ that a device is
capable of supporting, including Ethernet channel, return
audio channel, 3Detc. Due to the continuously evolving
nature of the technology, HDMI Licensing LLC have now
decided to simplify terminology by testing and referring to
cable in terms of STANDARD or HIGH-SPEED rather than
in generations 1.3, 1.4 etc.
• STANDARD (or “category 1”) HDMI cables perform
at speeds of 75Mhz or up to 6.75Gbps, which is the
equivalent to a 720p/1080i signal – These HDMI cables
are NOT recommended.
• All WyreStorm equipment support HIGH-SPEED (or
“category 2”) HDMI cables that have been tested to
perform at speeds of 340Mhz or up to 10.2Gbps, which
is the highest bandwidth currently utilised over an HDMI
cable and can successfully handle 1080p signals including
those at increased colour depths and/ or increased
refresh rates from the Source. High-Speed cables are also
able to accommodate higher resolution displays, such as
WQXGA cinema monitors (resolution of 2560 x 1600).
12. FAQ
MAINTENANCE, PROVIDED SER
VICE, MAIL-IN-SER
VICE AND W
ARRANTY
