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the bar codes is the problem. Whoever is printing the bar codes needs to make the necessary corrections.
•
The bar code should also have a “quiet zone” of at least ¼” to the left of the first bar and to the right of the
last bar. Make sure the beam covers the bar code completely and “overscans” a bit on each end.
•
Check the laser beam window at the top of the unit and make sure it's not dirty or scratched.
Problems with Voice Prompts
•
If you have any problems with RF Terminal Voice Prompts, read the “If you have problems” topic of the
Worth Data Hardware Utility program help file.
If you still have a problem…
•
If you have a problem with your RF System,
consult the troubleshooting section of this manual FIRST
.
As a last resort before calling for an RMA, you can follow the steps below to perform a diagnostic reset
on your terminal. This resets everything back to the factory defaults, so be prepared to remake any setup
changes you had made prior to the reset.
•
Turn your terminal on, and press any key to bring up the Mode Menu.
•
With the terminal displaying the Mode Menu, press the terminal's
2
key to select
Setup
.
•
With the terminal displaying the RF Terminal Setup menu, press the terminal's
9
key to select S
ystem
Tools
.
•
With the terminal displaying the System Tools menu, press the terminal's
3
key to reset all terminal settings
to the factory defaults.
•
If you cannot find the answer here, or if doing a diagnostic reset does not help, call your Dealer or Worth
Data for help.
•
Save the shipping box
. If you ever need to send the RF Terminal or any of its parts back for repair, use
this box.
•
Before you call your dealer or Worth Data for technical support, have your Wi-Fi RF Terminal and related
equipment in front of you and
be prepared to explain your problem in detail to the Technical Support
Engineer
.
•
The Engineer may ask you to go through some troubleshooting procedures while on the telephone. This
will help them determine what is wrong and what the course of action should be.
Many problems can be
resolved over the telephone and will not require that you return the equipment to us
. If you
do
need
to return any of the RF equipment to Worth Data, the Engineer will issue an RMA number.
•
If you do need to return the RF Terminal for ANY reason,
you MUST have an RMA number
first. Write
the RMA number on the outside of the original shipping box and make sure to insure the shipment. All
RMAs should be shipped back to the following address unless directed otherwise:
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