AFTER SALES SUPPORT
e-mail: [email protected]
1800 909 909 (toll free)
MODEL No.: DBAF50/40 • 61420 • 07/2018
AFTER SALES SUPPORT
e-mail: [email protected]
1800 909 909 (toll free)
MODEL No.: DBAF50/40 • 61420 • 07/2018
28
29
Problem
Possible Cause
Solution
Safety Striker Pin (1)
does not depress
fully and unit not
operating.
Low on staples or nails.
Safety Striker Pin (1) is jammed.
Re-install nails / staples into magazine.
Remove battery and clean any debris from
the magazine or around the safety striker
pin (1).
Brad nailer / stapler
operates properly
but nails / staples
not firing in full
depth.
Nail / staple is too long for the
contact surface.
Depth adjustment wheel (3) not
set properly
Use appropriate size nail / staples.
Adjust the depth adjustment wheel (3)
to an increased driving depth.
Brad nailer / stapler
operates properly
but nails / staples
firing too deep.
Depth adjustment wheel (3) not
set properly.
Adjust the depth adjustment wheel (3)
to an decreased driving depth.
Brad nailer / stapler
jams frequently.
Nails / staples are incorrect size.
Nails / staples are damaged.
Magazine is loose or dirty.
Check nail / staple size.
Replace the nail/s / staple/s.
Secure magazine.
Brad nailer / stapler
stops and LED light
is flashing red
Nail / staple is jammed.
Clean magazine.
Refer to page 25 for fixing jams.
Brad nailer / stapler
stops and LED
light is red (but not
flashing).
Battery low on charge.
Charge battery.
Brad nailer / stapler
stops and LED light
is flashing green.
Brad nailer / stapler has over-
heated / overloaded.
Refer to page 26 for treating overload
condition.
Brad nailer / stapler
stops and LED light
is green (but not
flashing)
No nails / staples loaded.
Install nails / staples
What your 5 year warranty means
Great care has gone into the manufacture of this product and it should
therefore provide you with years of good service when used properly.
In the event of product failure within its intended use over the course of
the first 5 years after the date of purchase, we will remedy the problem
as quickly as possible once it has been brought to our attention. In the
unlikely event of such an occurrence, or if you require any information
about the product please contact us via our after sales support services,
details of which can be found in this manual and on the product itself.
After Sales Support TEL: 1800 909 909
Service Support
If you have any issues with the operation of your product, please call us on
1800 909 909 for advice, or email us at [email protected]
Accessories and After Sales Parts
The following is available for purchase by visiting https://help.tools/ or
calling our customer service hotline on: 1800 909 909
Replacement nails and staples for use with the Brad Nailer / Stapler
can be purchased at most local hardware stores under various different
brands. Ensure the specification of the Nails / Staple does not exceed
the maximum capacity of this product (Max nail length / type: 50mm,
18 gauge brad nail and Max staple length / type: 40mm, 18 gauge light
duty staple).
FAQ/Troubleshooting
* Battery and Charger not included with this product
For further inquiries or issues associated with your Brad Nailer / Stapler, call our
Customer Service on 1800 909 909 or email us at [email protected]
1. Various staple size cartridges
2. Various nail size cartridges