Wintriss ShopFloorConnect SMI 2, Руководство по установке

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Thank you for purchasing a Wintriss ShopFloorConnect Product. We appreciate your business and want
to do whatever we can to ensure your satisfaction. Wintriss products are built to stay on the job day after
day, and are backed by an ironclad guarantee, international standards approvals, and unbeatable support.
Whenever you need assistance or service, we back all our products with excellent spare parts inventories,
training programs, and prompt repair service. We would like to share with you a list of service options–
probably the largest number of service options offered in the industry.
• Technical Assistance
We offer a toll-free line for technical assistance. Call our ShopFloorConnect Technical Support at
800-586-8324 and select option 3 should you have any questions about your equipment. Our technical
staff is ready to assist you Monday through Friday, 8 a.m. to 5 p.m. ET. In many cases our
experienced technical staff can resolve your inquiry right over the phone. Download
ShopFloorConnect documents at
www.sfcdocs.com . You can download other Wintriss product
manuals at www.wintrissdocs.com .
• Return Authorization
Please call our “800” number for a return authorization (RMA) number to return a product for repair.
Returned goods must arrive freight prepaid. In order to process your return quickly, we ask that you
provide us with the following pertinent information when you call: purchase order number, shipping
address, contact name and telephone number, and product type. The assigned RMA number should
appear on all packages returned to Wintriss Controls Group to ensure prompt service.
At the time of requesting an RMA, you will be quoted a flat-rate repair price for the product you are
returning. We ask that you either fax us a PO for that amount or enclose the PO with the returned
item. This will enable us to ship the item back to you as soon as the repair has been completed. If the
item cannot be repaired or there are additional charges, you will be contacted for approval.
Please be sure to carefully pack all returned items and ship to our Acton, MA location.
• Expedited Repair Program
Rush service providing 48 hour turnaround is available for most products upon request. An Expedite
Fee will be applied to our standard repair rate.
• Board Exchange Program
If your needs are urgent, you can take advantage of our Board Exchange (EX) program. Call our
“800” number between 8 a.m. and 5 p.m. EST and we will send a replacement to you overnight. A fee
does apply to this service. Contact Wintriss ShopFloorConnect Technical Support at 800-586-8324
for details.
• Service Center
Our Service Center for product service is located at our headquarters in Acton, MA. If your
equipment requires repair, please contact us at 800-586-8324 to obtain a return authorization number.
Nationwide field service is also available. Contact the Wintriss ShopFloorConnect Technical Support
at 800-586-8324.
• Product Training
We also offer both product training and maintenance/troubleshooting courses at our Acton, MA and
Chicago-area facilities. On-site training is available from the factory or through your local Wintriss
representative.
• Restocking Charge
Returned goods are subject to a 20% restocking charge if returned for credit. The minimum charge is
$50, not to exceed $250 per item.
Whatever the product, we are committed to satisfying you with innovative engineering, quality
construction, reliable performance, and ongoing, helpful support. Call us whenever you need assistance.