The air quality light is
green, but there is still
dust/odor in the air.
• Replace the filters as needed.
The air quality light is
yellow or red, but the
air seems clean.
• Clear the sensor with a vacuum cleaner, as it may be blocked or
clogged.
- Sometimes a compressed can of air may unclog the dust in the
sensor.
OCCURRENCE
POSSIBLE CAUSE / SOLUTION
Unit makes a ticking
sound.
• This is caused by the PlasmaWave™ . technology, it may
come and go depending on the environment, but as long as the
PlasmaWave™ light is on, the function is working.
Unit interferes with radio
or television reception.
The FILTER
REPLACEMENT
indicator remains lit after
replacing the True HEPA
and/or Carbon Filter.
• Because this unit radiates radio frequency energy, we suggest
you try one or more of the following:
- For better reception, adjust the television/radio antenna.
- Move the unit away from the affected television/radio.
- Plug the unit power cord into an outlet different from the
television/radio power cord.
• Press the reset filter button by gently inserting a paperclip end
into the RESET FILTER opening,. Hold for 3-5 seconds until
you hear a “beep” and light turns off.
The Remote Control
Does Not Work
- Make sure the battery is installed properly.
- Make sure the battery may not need replacing due to being
worn out.
- Make sure the remote has a clear line of sight to the air
cleaner.
There is still some dust
you can see in the air or
on my furniture
- The unit will capture most dust and particles, however with
opening doors, windows, central HVAC etc… there may still
be some level of dust that you can see.
There is nothing holding
the filters in place
- The filters are meant to rest inside the unit. Once the unit
is turned on, the force of air pulled through the machine will
create a tight seal of the filters.
I can hear revving of the
fan motor
- This is normal, especially at night when all environmental
sounds are quiet, you may hear the motor running in
repetition.
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