6
WINEGARD
®
CONNECT
™
SUPPORT (cont)
Troubleshooting
QUESTION
ANSWER
Am I able to paint the Winegard ConnecT?
Do not paint any portion of the WiFi extender. Painting the system could damage the system and will void the
warranty.
I have wired the PoE and turned the power button
on, but I see no LED and I cannot access the
ConnecT software.
Confirm that you are supplying 9-16VDC to the PoE “Power In” port. The unit will not power on and no LED
will be present if the voltage is too low. Next, check to make sure the power cable is connected correctly
(Red to Power and Black to Ground) and not backwards.
The system says that it is connected, why won’t
web pages load?
Some WiFi sources do not require a password to connect but do require something before they will let you
use their network. In these cases, they will often have a “SPLASH” page that requires you to either agree to
their rules or enter a password before they will allow you to use their network.
These pages will not always load on the web browser that you select but instead open on your devices
default browser. Sometimes browsing to a web page will also bring up this splash page.
The system keeps making me log in every time I
try to change screens.
Check to see if you have a second window open on the Winegard ConnecT status screen. Close this window
and the problem should go away.
I changed my password and nothing happened.
The Winegard ConnecT will reject any password that is not long enough. Try entering a password of at least
eight characters. This will improve the security of your devices.
What if I lost my manual and/or cannot find my
SSID or password?
If you haven’t changed your factory preset SSID or password you have 3 options to recover these:
1. Connect a laptop to the LAN connection on your PoE power inserter. Figure 4. This will allow you into the
software. Once logged in, you will be able to recover your SSID and password on the Local Networks
Settings tab.
2. On the edge of the ODU there will be a white label with your factory preset SSID and password.
3. Remove the 3 nuts from the 3 plastic feet. Lift the outdoor antenna from the 3 metal posts and the label
containing this information will be on the bottom side containing this information will be on the bottom side.
If you have changed your password you have 2 options:
1. Connect a laptop to the LAN connection on your PoE power inserter. Figure 4. This will allow you into the
software. Once logged in, you will be able to recover your SSID and password on the Local Networks
Settings tab.
2. Press and hold the reset button for 30 seconds located on the PoE (Figure 4). This will restore the unit to
the original factory settings. Then you may log in using the factoruSSID and password located on the front
of this manual or on the ODU.
What do I do if 10.11.12.1 does not bring up the
login screen?
One of several things has happened. The first thing to check is the WiFi signal that your model is connected
to. If this is not the Winegard ConnecT SSID, this address isn’t valid. If you are indeed connected to the
correct network, the address may have been changed. To resolve this, press the reset button on the side of
your PoE for 30 seconds. This will return the unit to its factory settings.
My default SSID does not appear on my device
when I search for it.
When the Winegard ConnecT first powers on or has reset for any reason, it stops broadcasting the SSID. It
may take between four and five minutes from the time it regained power to start broadcasting again.
I changed my Winegard ConnecT SSID and was
disconnected.
This is normal. The old SSID that you were connected to is no longer valid, simply open your device’s WiFi
screen and search for the name you chose for your network. Select this and enter the password.
I am connected to a network but the speed isn’t
very good.
The Winegard ConnecT can only extend the signal range for what is available. Try moving closer to the
source of the signal and logging on with your device directly. If the speed is still slow, try searching for
another available network.
4G LTE ONLY
In the Data Plan page, my rate plans and other
fields are showing “unknown”.
1. Confirm that you have the most up-to-date software.
2. Log in to your account, click on “View Winegard ConnecT Subscriptions” to verify you have data. (You will
have to be connected to the internet to view this).
I have data but I am not able to connect to the
internet. The Internet Status continuously says
“Connecting 4G LTE Winegard ConnecT
Data Plan”.
1. Ensure that you have coverage in your location. To view the 4G LTE nationwide coverage map visit www.
winegard.com/connect.
2. The Winegard ConnecT 4G will not work in Mexico.
3. Disconnect the ConnecT from power and wait 10 seconds before reconnecting.
I am being billed every month and am not using
the Winegard ConnecT.
Log in to your account, click on “View Winegard ConnecT Subscriptions”. Verify that auto renew is “Off”.
The system will not process my credit card.
Verify that the billing address is the correct address associated with the credit card being used.
For help, email [email protected] or call 1-800-320-9992
Troubleshooting continued next page
