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FX 250 / FX 500 User Manual

114

Troubleshooting

General LED status

LED behavior

Descriptions / Remedial Actions

Off

BDU is in power-off state.

Steady amber

BDU is powering up.

Steady green

BDU successfully powered up.

Steady red

System failure during boot up or operation. User action required.

LED behavior

Descriptions / Remedial Actions

Off

ADU status is unknown.

Steady amber

ADU is powering up.

Blinking amber

ADU is calibrating.

Blinking green

System is searching for satellite.

Steady green

System is locked onto a satellite and ready for use.

Steady red

System failure in ADU. User action required.

LED behavior

Descriptions / Remedial Actions

Off

System is not registered to the network. Network service is
unknown.

Blinking green

Ready for packet data only.

Steady green

Network registration succeeded. Full network service available.

Blinking amber

Ready for voice only.

Steady red

System failure in network registration. User action required.

BDU LED

Antenna LED

Network Registered LED

Содержание FX 250

Страница 1: ......

Страница 2: ...NS 3 IMPORTANT INFORMATION TO INSTALLERS AND USERS 5 1 INTRODUCTION 6 2 OVERVIEW OF THE FLEETBROADBAND SYSTEM 8 3 MAIN UNITS 9 4 GETTING STARTED 14 5 USING THE PRIMARY HANDSET 19 6 USING THE WEB CONSO...

Страница 3: ...ar installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct...

Страница 4: ...y that the accessory Product brand name as Wideye and models Skipper FX 500 FleetBroadband satellite communication system to which this declaration relates is in conformity with the following standard...

Страница 5: ...tenna Radiation Warning and Distance to other Radiation Equipment During transmission the antenna in the system radiates high power levels of radio frequency This radiation is considered health hazard...

Страница 6: ...necessary to obtain permission from the local telecommunications regulatory authorities of the country you are operating from Using your equipment in any country without permission causes you to run t...

Страница 7: ...st be used as provided by the manufacturer or authorized dealer Do not substitute any one of the system which is not provided by the manufacturer or authorized dealer Should needs of servicing or repl...

Страница 8: ...from Inmarsat Through a maritime BGAN antenna it provides constant simultaneous access to voice and high speed data in a compact solution Allowing you to run online operation systems and still having...

Страница 9: ...11 ports for the BDUs of the FX 250 and FX 500 are illustrated below Services FX 250 FX 500 Coverage Voice fax and data are available globally except for the extreme polar regions Voice 4kbps AMBE 2 3...

Страница 10: ...sts The user can make phone calls access the Internet check e mail download files or perform any other Internet activity using the terminals The network is provided by Inmarsat and uses three geostati...

Страница 11: ...squint technology The simple and robust electro mechanical system with one motor per free axis provides full coverage in azimuth and elevation Tracking is accomplished by measuring signals being cont...

Страница 12: ...terfacing field and enables users to have optimal connectivity no matter what the conditions or your position at sea The BDU has a built in Web Console which can be accessed from a computer connected...

Страница 13: ...ED is assigned to the following function BDU Terminal Status ADU Status Registered to Network Status SIM Card Slot The BDU has a SIM Subscriber Identity Module card slot located at the connector panel...

Страница 14: ...the BDU 1 Resettable Circuit Breaker 2 Grounding Stud 3 Power Switch 4 DC Power Connector 5 Antenna N Type Connector 6 PoE Ports RJ45 7 LAN Ports RJ45 8 SIM Card Slot 9 Fax Port RJ11 10 Phone Port RJ1...

Страница 15: ...d receiving voice calls and sending SMS using an interface similar with a mobile phone It can serve as a remote access for user to access various BDU functions The Primary Handset connector is plugged...

Страница 16: ...rea Below Deck Unit To be installed in protected area 12V 24V DC AC DC Power Supply Unit NewMar Primary Handset Non SOLAS CS Safety Voice Distress Console GPS O P NEMA 0183 Navigation Equipment I O In...

Страница 17: ...Service Provider for more information 1 Tilt up the SIM card slot rubber cover as shown Note Make sure the BDU is switched off before inserting or removing the SIM card 2 Position the SIM card with it...

Страница 18: ...the Primary Handset Port 1 Plug in the Primary Handset connector into the Handset port on the BDU front panel Make sure the key of the handset is aligned to the red mark of the handset port 4 2 3 Con...

Страница 19: ...Steady Green BDU has powered up successfully Steady Red BDU detects failure Blinking Amber Switching OFF BDU ANTENNA Steady Amber ADU is powering up Steady Red ADU is not OK Error Blinking Amber ADU...

Страница 20: ...ther with it Note You will need to enter the PIN at start up if the FBB BDU has been powered down Follow these steps to enter the SIM PIN Using the keypad on the Primary Handset enter the SIM PIN Pres...

Страница 21: ...es as a remote access UE User Equipment for you to access various configurations supported by the BDU Primary Handset offers the following features Making standard CS voice calls Making standard strea...

Страница 22: ...You will be able to access all the menus and making voice or data calls once the Primary Handset is ready 5 2 2 PIN mode User is required to enter the correct PIN password before proceeding to Full fu...

Страница 23: ...y Navigation Keys 6 Select Left Key 7 Select Right Key 8 Call Send key 9 End key 10 Keypad Alpha numeric 11 Mode Key 12 Clear Key 13 Microphone 14 Service Port 15 Ringer The ringer is located at the b...

Страница 24: ...guiding text shown on the display above the key Right selection key The function of this key depends on the guiding text shown on the display above the key Call Answer key After entering a phone numbe...

Страница 25: ...t a To quickly change the text input method when writing text press this key repeatedly and check the indicator at the top of the display In standby mode press and hold this key to set the Primary Han...

Страница 26: ...us symbol informing you about the operating conditions of the BDU Satellite The indicator line shows status symbol informing you about the satellite service Handset Status Indicator line The indicator...

Страница 27: ...inactive available in Manage profiles sub menu only Data connection is active Ciphering is enabled Radio silent is enabled Primary Handset keypad lock is active Primary Handset disconnected from BDU...

Страница 28: ...number 2 Press key Using Contacts or Call Log list from the Primary Handset Enter the Contacts list of the Primary Handset scroll to the desired number and press key or Enter the Log list of the Prim...

Страница 29: ...27 FX 250 FX 500 User Manual Adjusting volume during a call Use the 4 way navigation ring to adjust the volume Press down key to decrease the volume Press up key to increase the volume...

Страница 30: ...ain menu of the Primary Handset includes nine 9 menu options with each menu option having their respective sub menus You can use the 4 way navigation ring to navigate to the desired menu option and pr...

Страница 31: ...n SIM card The following options are available when pressing the Left selection key while browsing through the contacts New contact Add new contact to the memory To add contact 1 Select New contact 2...

Страница 32: ...ntact to the speed dial list Reload Contacts Select this to reload contacts from the BDU SIM card into the local memory of the Primary Handset Memory Status Select this to view the memory status of th...

Страница 33: ...sub menus Missed calls Received calls Dialled calls Call history of the particular category is displayed in chronological order when selected Up to 5 latest entries of each category can be saved The...

Страница 34: ...ntry when browsing through or viewing the call log by pressing the Call key Clear call lists Select this to clear the call log entries Available log options are Missed calls Received calls Dialled cal...

Страница 35: ...ontain options for incoming and outgoing call types Select this to configure the call type settings The following options are available when pressing the Left selection key while browsing through the...

Страница 36: ...ssign and press from the option 5 Select the desired contact to assign to the speed dial list 6 Press to confirm your selection Delete Remove contact from the selected entry This option is not availab...

Страница 37: ...file has been created in the Primary profile list as a default profile The profiles listed in the list are Standard 32k Streaming 64k Streaming 128k Streaming You can press the Left selection key for...

Страница 38: ...Specify the user name for Static IP configuration Default is blank for Dynamic IP configuration Password Specify the password for Static IP configuration Default is blank for Dynamic IP configuration...

Страница 39: ...s 32k Error correction Contain options to enable or disable error correction Default is disabled Secondary Profiles The profiles listed in the list are FTP Quick Link Quick Time Media Real Media Strea...

Страница 40: ...nding on whether there is an active connection you can press the Left selection key for the following options Activate primary This option is available when there is no active data connection Select t...

Страница 41: ...settings related to SMS with the following sub menus New Message Select this to create and send a new message To create new message 1 Select New Message by pressing the key A SMS editor will be displa...

Страница 42: ...op of the display ABC Capital letters 123 Numbers abc Small letters Abc Initial Capital letter followed by small letters To add a number in alphabet mode press and hold the desired number key Insertin...

Страница 43: ...elected message This option is not available when viewing the message Reply Select this to reply to the selected message sender Delete Delete selected message Note You can also delete the selected mes...

Страница 44: ...ave Save the selected message into the Draft folder Add to contact Select this to add the phone number of the selected message into the contact list Note You can also make a voice call to the selected...

Страница 45: ...ub menu Message Centre Select this to set the number of the SMS service centre Save sent message Select this to enable or disable the saving of sent messages When this option is enabled all successful...

Страница 46: ...P address of the BDU is 192 168 1 35 Subnet Mask Specify the subnet mask of the BDU The default subnet mask of the BDU is 255 255 255 0 DHCP settings Display the status and settings of the DHCP server...

Страница 47: ...ice and PS data services terminated whenever a new satellite is manually selected from the list The BDU can only re register with the network once it has successfully locked onto the newly selected sa...

Страница 48: ...gured settings of all the listed conditions to the network Cancel all Deactivate all condition settings Note Operations on this level affect all forwarding conditions and hence it may take some time t...

Страница 49: ...l calls except to home country q Incoming if abroad Barring of all incoming when roaming You can press the Left selection key for options available when browsing through the list of barring conditions...

Страница 50: ...llow you to configure settings that are related to caller identifications Setting Contain options to configure for USA or Europe caller ID type Send Caller ID Allow you to enable disable sending of yo...

Страница 51: ...nd Time of acquisition on the BDU Transceiver Info Display a list of information of the BDU v Manufacturer Manufacturer name of the BDU v Software version Software version of the BDU v Model Model nam...

Страница 52: ...DU Limited reset Perform limited reset on the BDU Apart from full factory reset that is not available in Primary Handset limited reset only resets a small portion of the BDU settings Stored GPS status...

Страница 53: ...ot been changed before the PIN can be enabled Disable Disable the selected PIN You will be asked to key in the existing PIN or default PIN if it has not been changed before the PIN can be disabled Ter...

Страница 54: ...er Manual 52 Change Change the PIN to a new one You will be asked to key in the existing PIN or default PIN if it has not been changed before the PIN can be changed Note PIN has to be enabled before i...

Страница 55: ...econds to 1 minute Note The backlight will be slightly dimmer and finally off when there is no keypad activity after sometime However this feature is not available when the setting is set to Always On...

Страница 56: ...settings Allow you to configure default factory settings of the Primary Handset Contains the following settings Factory reset Perform factory reset on the Primary Handset About Display a list of infor...

Страница 57: ...puter to the FBB BDU using a LAN cable 2 When the connection has been established open the web browser 3 Type http 192 168 1 35 in the Address field and press Enter 4 When the Login screen appear type...

Страница 58: ...ch will take a few minutes Once the process is completed you will see the following message appearing at the bottom line of the Web Console Registered to Network but no active data connection exists Y...

Страница 59: ...These icons indicate the status of the FBB BDU Orange indicates the item is active Grey indicates the item is inactive Setup Phone SMS Data Settings Terminal Info Phonebook Compose Connection Language...

Страница 60: ...Icon Indicates the Packet Switch service status Internet Indicates the Packet Switch service status Internet Browsing FTP email GPS icon Indicates if a new GPS fix is available or not Status Indicato...

Страница 61: ...strength Temperature GPS Status Elevation angle and Registration status Signal Indicates the received signal strength C No in dB Hz Temperature Indicates the UE s current operating temperature status...

Страница 62: ...ick the Satellite Selection to view the visible satellites The visible satellites will be displayed for your selection It also displays the satellite information that your Antenna Unit s is locked on...

Страница 63: ...ete entries on your Phonebook list You can make and send SMS messages directly from your Phonebook entries View option The View option allows you to view the Phonebook entries from the different stora...

Страница 64: ...er of entries available 150 Adding a new Phonebook entry 1 Click Add 2 Enter the Name and Phone number 3 Select the storage location and click Save Editing a Phonebook entry 1 Select the entry from th...

Страница 65: ...se steps to send SMS from the Phonebook 1 Select the entry from the Phonebook list 2 Click Send SMS 3 The Phonebook console switches over to the Compose SMS console 4 Type in the text message and clic...

Страница 66: ...ll To view the list of dialed calls only Received Call To view the list of received calls only Missed Call To view the list of missed calls only Sending SMS from the Call History list Follow these ste...

Страница 67: ...ll History entry Follow these steps to delete a Call History entry 1 Select the entry from the Call History list 2 Click Delete 3 Click Ok to confirm or click Cancel to abort deleting the entry 4 Clic...

Страница 68: ...xt messages Simply enter a mobile number type your message and click Send II Inbox Shows the details Sender information Message Date and Time stamp of all SMS received III Sent Shows the details Recei...

Страница 69: ...r message using Unicode UCS2 text message such as message typed in Chinese Japanese etc For sending a long SMS to another BGAN transceiver the message is limited to 608 characters using 7 bit encoded...

Страница 70: ...a SMS 1 Click on a SMS to select it The selected SMS will be highlighted in light blue 2 Click Reply 3 Click OK to reply with the original contents or Cancel to reply without the original content The...

Страница 71: ...ill be sent to the recipient Deleting a single SMS from the Inbox list Follow these steps to delete a single SMS from the Inbox list 1 Click on a SMS to select it 2 Click Delete 3 Click OK to confirm...

Страница 72: ...s Receiver information Message Date and Time stamp of all SMS sent Resending a sent SMS Follow these steps to resend a sent SMS sending the same SMS to the same receiver 1 Click on a SMS to select it...

Страница 73: ...The Sent console switches over to the Compose console 4 Enter the receiver s number in the Phone No field 5 Click Send The SMS will be sent to the recipient Deleting a SMS from the Sent list Follow th...

Страница 74: ...t the message by checking the checkboxes beside each SMS 2 Click Delete 3 Click OK to confirm the delete or Cancel to abort the delete 4 Click Refresh to refresh the Sent list IV Draft Stores SMS save...

Страница 75: ...The Draft console switches over to the Compose console 3 Enter the receiver s number in the Phone No Field 4 Click Send to forward the SMS The SMS will be forwarded to the recipient Deleting a SMS fr...

Страница 76: ...Delete 3 Click OK to confirm the delete or Cancel to abort the delete 4 Click Refresh to refresh the Draft list 1 Click on Data icon Data menu provides the following options I Connection II Primary P...

Страница 77: ...connected APN and the assigned public IP Address details will be displayed You can proceed to access the Internet and use the related features 3 To disconnect the data connection click Disconnect The...

Страница 78: ...From Profile 7 to Profile 10 you can create your own customized primary profile Note The Standard profile is set as the default primary profile and the default connection type is standard this is char...

Страница 79: ...ected Follow these steps to use Static IP Address 1 Select Static IP Address and enter the IP Address in the space provided 2 Check the Header Compression checkbox if it is required to use Header Comp...

Страница 80: ...his feature sets the FBB BDU to direct incoming traffic on certain TCP UDP port to a specific port on a local PC IP Address Follow these steps to add a new forwarding rule 1 Click the Add button 2 Ent...

Страница 81: ...xample listening port of the particular service for example TCP port 80 for web server on the PC that is connected to the FBB BDU 6 Click Apply to allow the settings to take effect V Firewall By defau...

Страница 82: ...X 250 FX 500 User Manual 80 3 Once the Firewall service is activated a pop up message box indicates the Fire wall service is activated and requires rebooting of terminal for the service to take effect...

Страница 83: ...User Manual Enable Firewall Settings 1 Navigate to Data Firewall Setup to enable Firewall protection 2 Select Enable 3 Click Update Incoming Rule To add and define up to 10 rules to allow or reject i...

Страница 84: ...FX 250 FX 500 User Manual 82 Outgoing Rule To add and define up to 10 rules to allow or reject outgoing packets...

Страница 85: ...83 FX 250 FX 500 User Manual DoS Protection To add to enable block packets from public network By default the DoS is disabled...

Страница 86: ...rt Scan Protection To enable block other packets from public network By default the Port Scan Protection is disabled Service Filtering To prevent external network accessing your terminal By default th...

Страница 87: ...85 FX 250 FX 500 User Manual Administrator Control To block any keyword in the content of the accessing page...

Страница 88: ...be used for data connection Follow these steps to select the Ethernet mode 1 Select the desired mode to be used during the data connection Router Single User is with NAT PAT disabled Router Multi User...

Страница 89: ...inal Info III Ethernet IV Telephony V PIN VI SMS VII Wi Fi VIII Tracking IX Admin X Support XI Accounts XII About I Language Select the desired language for the Web Console to be displayed Spanish Chi...

Страница 90: ...about the UE Error Event Logs and Call Logs Information Displays information about the Manufacture ID Software version Model ID IMEI number IMSI number only when a SIM card is inserted Subscriber numb...

Страница 91: ...nd streaming data sessions Call Log Displays the total call usage and total data usage Click clear to reset counter III Ethernet 1 Click Ethernet to view and edit the Ethernet settings 2 Click Update...

Страница 92: ...w the settings to take effect Reject List All PCs Laptops will be allowed to access the TU except for those MAC addresses listed in the Reject List Allow List All PCs Laptops will be denied access to...

Страница 93: ...S Caller Line ID Phone connected from the Telephone Interface Configuration drop down menu 2 Click Update to allow the setting to take effect Port Configuration For each of the 3 ports a choice of the...

Страница 94: ...KHz high quality fax call will be available Caller ID 1 Click Retrieve to get current setting of the Allow called party to see your number configuration 2 To change the setting select Yes No or Accord...

Страница 95: ...all Waiting 1 Click Retrieve to get current setting of the Enable call waiting configuration 2 To change the setting select Yes or No for the Enable call waiting configuration 3 Click Apply to allow t...

Страница 96: ...barred or deselect the scenario to disable the corresponding call barring 3 In the Barring PIN field input a PIN for call barring setup 4 Click Apply to allow the corresponding setting to take effect...

Страница 97: ...t the phone number where the incoming calls should be forwarded to country code telephone number 4 If the Divert if not answered option is selected select from the Divert After seconds drop down list...

Страница 98: ...to make out going calls If the administrator can only enter one number or country code users can only call this number or within the country b Blocked List Similar to the Allowed List once the number...

Страница 99: ...number in the Enter Old PIN field 2 Enter the new PIN number in the Enter New PIN field 3 Re enter the new PIN number in the Re enter New PIN field 4 Click Change PIN Password The Transceiver PIN is...

Страница 100: ...the space provided and click Update PIN Follow these steps to change the PIN Password 1 Enter the old PIN number in the Enter Old PIN field 2 Enter the new PIN number in the Enter New PIN field 3 Re...

Страница 101: ...your distributor or service provider if you do not know the Service Center Address VII Wi Fi By default the Wi Fi is disabled Setup 1 Select Enabled to turn on the Wi Fi module Go to Wireless Setting...

Страница 102: ...hows you software version and MAC address Wireless Settings 1 Select Enabled to allow the WI Fi network access to Wi Fi enabled devices 2 Choose ideal network mode channel bandwidth and channel 3 If r...

Страница 103: ...ings of the Wi Fi module 1 Select the security mode and authentication key Note There are four sets of security passwords available for your security configuration and you can only select one set of p...

Страница 104: ...P Data mode only 7 Key in server Port number IP Data mode only 8 Server Connection type is fixed to TCP IP Data mode only 9 Key in the Distance interval 10 Key in the speed limit alarm 11 Key in 3 aut...

Страница 105: ...o channel the tracking data traffic unlike the APN defined under DATA Primary profile which is used for user data traffic such as Web browsing FTP Email etc By default the SIM is selected which mean t...

Страница 106: ...4 Click Update 5 The Web Console login password is now changed Firmware Upgrade Firmware upgrade is to update your FBB BDU with the latest firmware Please refer to your respective distributor for you...

Страница 107: ...t Firmware Upgrade Read the Disclaimer message carefully before proceeding with the Firmware Upgrade 3 Click Firmware Upgrade The FBB BDU will reboot into Safe mode Note All LEDs will turn to amber co...

Страница 108: ...location of the new firmware select and click Upload 5 Firmware upgrade will take approximately 10 to 12 minutes to complete 6 You will be prompted with the Result Firmware Upgrade Completed message...

Страница 109: ...o update the Web Console page after reboot Factory Reset To perform a Factory Reset enter the Security code 0000 and click Factory Reset Warning All the settings and user data e g Phone Book GPS etc o...

Страница 110: ...lick Save Now GPS Output By default FBB BDU Transceiver Unit outputs the GPS data in NMEA format at 9600bps via the NMEA 0183 Connector for GPS output For technician who wants to diagnose the system h...

Страница 111: ...nabled or Disabled respectively and click Update to make the change to take effect Remote access By enabling the Remote Access option user can remotely from shore access the terminal s web console via...

Страница 112: ...current settings you may choose Full backup or Partial Backup 1 Full backup This apply only on the same terminal and not for distribution 2 Partial backup It allows distribution of certain settings to...

Страница 113: ...111 FX 250 FX 500 User Manual Feature Displays the Optional Feature for Fax enabled To activate the Fax feature activation PIN is required Please contact your DP for assistance...

Страница 114: ...emote access of web console the user can configure the port number different from the default Port number 80 if user wants to host a web server on the PC attached to the UT HTTP Redirect When enabled...

Страница 115: ...e support telephone number support email address Support URL and Services URL The information shown is for sample purpose only XI Accounts Select Add to add new user 1 Select Delete to delete specific...

Страница 116: ...up Blinking amber ADU is calibrating Blinking green System is searching for satellite Steady green System is locked onto a satellite and ready for use Steady red System failure in ADU User action requ...

Страница 117: ...sure that there is a proper connection at the GPS output port Ensure that the GPS output is set to Output NMEA data via the Web Console Symptoms Descriptions Remedial Actions No LAN indication Ensure...

Страница 118: ...BDU Hang up and retry the call again Unable to receive incoming call Ensure that the line is not engaged by any other telephony devices Ensure that all other telephony devices are hang up properly Ens...

Страница 119: ...during incoming outgoing call Ensure the Primary Handset connector is inserted into the handset port properly Hang up and retry the call again Try to reboot the BDU Distorted audio during incoming out...

Страница 120: ...168 254 254 Always On feature is not working Ensure feature is enabled via Web Console A standard background connection has to be manually activated for the first time after enabling this feature Data...

Страница 121: ...antenna s location on the vessel the vessel s route may cause the ADU s line of sight to be blocked by any structure of the vessel depending on the elevation of the satellite Symptoms Descriptions Re...

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