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WhisperKOOL Product Terms and Conditions
Including Product Limited Warranty And Product Installation Requirements
For WhisperKOOL Split System Series
ATTENTION: PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE INSTALLING YOUR WHISPERKOOL COOLING
SYSTEM. INSTALLING YOUR WHISPERKOOL COOLING SYSTEM INDICATES THAT YOU ACCEPT AND AGREE TO EACH OF
THE TERMS AND CONDITIONS SET FORTH HEREIN (“TERMS OF USE”). IF YOU DO NOT ACCEPT THESE TERMS OF USE,
YOU RISK VOIDING YOUR WARRANTY AND ASSUMING ADDITIONAL REPAIR AND REPLACEMENT COSTS.
1. Purchase of a WhisperKOOL Cooling System assumes that the Purchaser (“End User”) fully accepts and
agrees to the Terms and Conditions set forth in this document. The Terms and Conditions of Sale and
Owner’s Manual are shipped with each unit and, if another copy is needed, replacement copies can be
downloaded from the company website (whisperkool.com) or by contacting WhisperKOOL directly for a
new copy. WhisperKOOL reserves the right, in its sole discretion, to change its Terms and Conditions at any
time, for any reason, without notice.
2. WhisperKOOL Product Installation and Limited Warranty
A. Purchaser of the product must arrange for the product to be installed by a certified HVAC/R technician in accordance with
procedures set forth by WhisperKOOL and described in the WhisperKOOL Owner’s Manual.
B. The HVAC/R technician installing the product must complete the designated portion of the Split Startup Checklist and
provide licensing or certification identification number information to assist in the warranty registration process.
C. Purchaser must return the completed Split Startup Checklist to WhisperKOOL within thirty (30) days of installation of
Product. The Split Startup Checklist must be approved by WhisperKOOL to activate the Limited Warranty. If the Split
Startup Checklist is approved, Purchaser will be sent activation approval documents and will start receiving the benefits
of the Limited Warranty throughout the warranty period. If the Split Startup Checklist is incomplete, Purchaser will be
informed they have five days to complete the Split Startup Checklist and re-submit to WhisperKOOL. The Split Startup
Checklist will be reviewed again, and if denied, Purchaser will be informed that they have 10 business days for corrective
action. Failure to register the Product may result in loss of warranty.
D. Purchaser is responsible for the full costs of installation and any additional parts required for the proper and complete
installation of the product.
E. For Split Systems returned to WhisperKOOL in accordance with the terms and conditions of the Limited Warranty,
WhisperKOOL warrants against defects in material and workmanship as follows:
1. LABOR — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will, at its option and
discretion, reimburse up to $250 to the End User for cost incurred for servicing, repairing, removing or installing
warranty parts. Invoice for service must be forwarded to WhisperKOOL for assessment and processing. The Split
System warranty is invalid if there is attempted repair by anyone other than an HVAC/R technician approved by
WhisperKOOL to service the Product.
2. PARTS — For a period of two (2) years commencing on the date of purchase, WhisperKOOL will supply, at no charge,
new or rebuilt replacement parts in exchange for defective parts. Replacement parts are warranted only for the
remainder of the original warranty period.
3. FREIGHT — For a period of two (2) years commencing on the date of purchase, if after WhisperKOOL approved
evaluation the original Product failure is determined to be the cause of a manufacturers defect, and not the cause
of an installation error or other cause, WhisperKOOL will cover at its option, freight for the replacement parts or
Product.
The following part or cause of failure is not the responsibility of WhisperKOOL:
• Improper voltage supply
• Line set with screw connectors (high end and low end)
• Leaks found at the braze points when performing pressure check
• Unit that has been charged incorrectly
Split System Series
PRODUCT WARRANTY INFORMATION
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