3. Maintenance Requirements
The End User is responsible for checking the coils on the condenser unit and vacuuming them every three months to maintain
them free of debris. It is the End User’s responsibility to clean off any accumulated dust, lint, or other debris from the front and
rear intake grills; failure to do this on a regular basis will restrict the airflow and may affect the Product’s ability to function
properly. Periodically cleaning the Product’s vents will help assure maximum cooling efficiency. The drain tube must also be
checked and kept clean and free of debris and mold to maintain proper performance.
Mold is a natural living organism in the environment. It exists in the air in the form of microscopic spores that move in and out
of buildings through doors, windows, vents, HVAC systems and anywhere else that air enters. Once it is discovered, mold must
be addressed quickly and appropriately. Delayed or improper treatment of mold issues can result in costly and reoccurring
repairs. If the End User suspects a mold problem, it is always best to hire a qualified and experienced mold remediation
specialist.
4. Additional End User Costs And Responsibilities
Terms and conditions for replacing the Product that is being evaluated for limited warranty.
1. 1. After evaluation by a certified HVAC/R technician and the Product is found to be irreparable in the field, contact
WhisperKOOL Customer Service to arrange for replacement under the warranty guidelines. When a claim for warranty
is submitted for a condenser skid, the End User must purchase a new condenser skid from WhisperKOOL at retail price.
Upon installation of the new condenser skid by a certified HVAC/R Technician, the HVAC/R Technician must complete
the Installation Checklist and End User must submit the Installation Checklist to WhisperKOOL Customer Service for
approval. The original condenser skid must be returned within 21 days to WhisperKOOL for failure analysis. If the
Installation Checklist is approved and the failure is evaluated as defective and not installation error or other reason,
the End User will be refunded for the cost of the replacement skid.
2. If the Product failure is evaluated and it is determined that it is an installation error or other reason, all costs, including
shipping will be the responsibility of the End User.
The following items are not covered under any warranty and are the sole responsibility of the End User:
A. End Users should satisfy themselves that the Product they are purchasing is suitable for their particular needs and
requirements, and thus no responsibility will be placed with WhisperKOOL for the End User’s decisions in this regard.
B. End Users must assure that the product is installed by a certified HVAC/R technician. Failure to do so will result in
Voiding the Limited Warranty.
C. It is the End User’s responsibility to secure safe haven/storage for ANY AND ALL items that are being kept and stored
in the End User’s wine cellar, including any Product. WhisperKOOL takes no responsibility for the safety and
preservation of the aforementioned items in the event that the environment becomes unsuitable to maintain a proper
storage environment.
D. End User is responsible for initial installation costs, including, but not limited to, labor costs and the cost of any
additional parts necessary to complete the installation.
E. End User is responsible for all costs incurred for the installation and/or removal of the Product, or any part thereof,
unless such cost has been agreed by WhisperKOOL to be a warranty repair prior to the work being performed.
5. Sales and Use Tax
WhisperKOOL only collects California sales tax for orders shipped within the State of California; WhisperKOOL does not collect
sales tax for orders shipped to other states. However, the Purchaser and the End User may be liable to the taxing authority in
their state for sales tax and/or use tax on the Product. The Purchaser and the End User should each check with their state’s
taxing authority for sales and use tax regulations.
6. Customer Service and Troubleshooting
WhisperKOOL’s customer service department is available to answer any questions or inquiries for End Users regarding a
WhisperKOOL Product, as well as to assist in performing basic troubleshooting, Monday through Friday, from 6:00 a.m. to 4:00
p.m. PST, at telephone number 1-800-343-9463. WhisperKOOL reserves the right to have a certified, WhisperKOOL-approved,
HVAC/R technician go on site and inspect the product if the initial trouble shooting warrants further investigation.
WhisperKOOL Corporation is located at 1738 East Alpine Avenue, Stockton, California 95205.
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