38
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Ice and Water (cont.)
The water and ice dispenser will not
operate properly.
The refrigerator is not connected to a
water supply or the water supply shut-
off valve is not turned on.
Connect the refrigerator to the water supply, and
turn the water shut-off valve to fully open.
There is a kink in the water source line.
A kink in the water line can reduce water flow
from the water dispenser and result in hollow or
irregular shaped ice. Straighten the water source
line.
The refrigerator has just been installed.
Flush and fill the water system. See the “Water
and Ice Dispensers” section.
The water pressure to the house is not
at or above 35 psi (241 kPa).
The water pressure to the house determines the
flow from the dispenser. See the “Water Supply
Requirements” section.
A reverse osmosis water filtration
system is connected to the cold water
supply.
A reverse osmosis water filtration system can
decrease water pressure. See the “Water Supply
Requirements” section.
The water filter may be clogged.
Remove the water filter and operate dispenser.
If water flow increases, your filter is clogged and
needs to be replaced.
See the “Water Filtration System” section.
The water filter is installed incorrectly.
Remove the water filter and reinstall. See the
“Water Filtration System” section.
The water and ice dispenser will not
operate properly. (cont.)
The refrigerator door or freezer drawer
is not closed completely.
Close the door or drawer firmly. If it does not
close completely, see “The doors will not close
completely.”
The refrigerator doors were recently
removed.
Make sure the water dispenser wire/tube assembly
has been properly reconnected at the top of the
refrigerator door. See the “Remove and Replace
Refrigerator Doors” section.
Ice is clogged in the ice storage bin or
ice is blocking the ice delivery chute.
Remove the ice clogging the storage bin and
delivery chute, using a plastic utensil if necessary.
Clean the ice delivery chute and the bottom of the
ice storage bin using a warm, damp cloth, then
dry both thoroughly. To avoid clogging and to
maintain a fresh supply of ice, empty the storage
bin and clean both the storage bin and delivery
chute every 2 weeks.
Ice bin is difficult to remove from door.
Ice level in bin may be high and
uneven from normal ice production and
augering of ice during dispensing.
Dispense 2-3 glasses of ice, then try removing the
ice bin.
The ice dispenser
jams while dispensing crushed ice.
Crushed ice is blocking the ice delivery
chute.
Switch from crushed ice to cubed ice to clear the
ice dispenser. Then switch back to crushed ice.
Water is leaking or dripping from the
dispenser system.
NOTE:
A few drops of water after
dispensing
is normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds
after releasing the dispenser lever.
Ice continues to flow from the
dispenser.
NOTE:
A few cubes dispensed after
releasing the dispenser lever is normal.
The glass was not held under the
dispenser long enough.
Hold the glass under the dispenser 2 to 3 seconds
after releasing the dispenser lever.
First try the solutions suggested here to possibly avoid a service call.
