34
TROUBLESHOOTING
Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.
Nothing will operate
■
Has a household fuse blown, or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
■
Is the microwave oven wired properly?
See Installation Instructions provided with your microwave
oven.
Microwave oven will not operate
■
Is the magnetron working properly?
Try to heat 1 cup (250 mL) of cold water for 2 minutes at
100% cooking power. If water does not heat, try the steps
below. If microwave oven still does not operate, call for
service. See “Assistance or Service” section.
■
Is the door completely closed?
Firmly close door.
■
Is a spacer (on some models) attached to the inside of the
door?
Remove spacer, then firmly close door.
■
Is the electronic microwave oven control set correctly?
See “Microwave Oven Control” section.
■
Is the Child Lock set?
See “Child Lock” section.
■
Is the Learning Mode activated?
See “Learning Mode” section.
■
Does the display show a message about opening the
door?
The door has been closed for an extended period of time
(about 5 minutes) after adding food and before starting the
microwave oven. Open and close the door, then start the
cycle.
Microwave oven door looks wavy
■
This is normal and will not affect performance.
Turntable will not operate
■
Has tape been removed from turntable hub?
Remove tape. See “Turntable” section.
■
Is the turntable properly in place?
Make sure turntable is correct side up and is sitting securely
on the turntable support.
■
Is the turntable support operating properly?
Remove turntable. Remove and clean turntable support and
rollers. Replace turntable support. Replace turntable. Place
1 cup (250 mL) of water on turntable, then restart microwave
oven. If it still is not working, call for service. See “Assistance
or Service” section. Do not operate the microwave oven
without turntable and turntable support working properly.
Turntable rotates both directions
■
This is normal and depends on motor rotation at the
beginning of the cycle.
Display shows time countdown, but is not operating
■
Is the Timer in use?
See “Timer” section.
■
Is the Learning Mode in use?
See “Learning Mode” section.
Steam is coming from the vent screen
■
Some steam is normal.
Fan running after cooking is finished
■
This is normal for convection and grill use. The fan may run
for up to 10 minutes after the cycle ends to cool the
microwave oven.
Fan running slower than usual
■
Has the microwave oven been stored in a cold area?
The fan will run slower until the microwave oven warms up to
normal room temperature.
Fan running during cooktop usage
■
This is normal. The microwave oven’s cooling fan, which is
separate from the vent fan, automatically comes on during
microwave oven operation to cool the microwave oven. It
may also automatically come on and cycle on and off to cool
the microwave oven’s controls while the cooktop below is
being used.
Cooking times seem too long
■
Is the cooking power set properly?
See “Microwave Cooking Power” section.
■
Are large amounts of food being heated?
Larger amounts of food need longer cooking times.
■
Is the incoming voltage less than specified in “Microwave
Hood Combination Safety?”
Have a qualified electrician check the electrical system in the
home.
