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PAGE 7
FOR SERVICE TECHNICIAN’S USE ONLY
DO NOT REMOVE OR DES
TROY
* If the Fill or Sensing LED is
ON
, the fault code is represented; if
OFF
, the error code is represented.
FAULT/ERROR CODES #2 —
See page 3 to access Fault Code Display Mode. = ON
FAULT/ERROR CODE – DESCRIPTION
SENSING
W
ASH
RINS
E
SPI
N
DONE
FILL*
W
ASH
RINS
E
SPI
N
DONE
F5E3 – LID UNLOCK FAULT
F
2
F7E1 – BASKET SPEED FAULT
4
1
F7E5 – SHIFTER FAULT
4
1
F8E1 – NO FILL, LONG FILL
8
1
F8E3 – OVERFLOW CONDITION
8
2
F8E5 – HOT, COLD REVERSED
8
4
F9E1 – LONG DRAIN
8
1
Status LEDs
ERROR NUMBER
FAULT NUMBER
Fault is displayed when main control senses water level that exceeds the washer’s capacity.
• May signify problem with inlet water valves.
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?
• Onboard pressure transducer or off-board pressure switch fault (depending on model).
• See TEST #2: Valves, page 13 and TEST #6: Water Level, page 17.
Fault is displayed when the hot and cold inlet hoses are reversed.
• Make sure inlet hoses are connected correctly.
• If hoses are installed properly, temperature thermistor may be stuck in low resistance range.
• See TEST #2: Valves, page 13 and TEST #5: Temperature Thermistor, page 16.
Fault is displayed when the main control cannot determine speed of basket, or speed changes too quickly.
• Locked rotor—check that basket, impeller, and motor can rotate freely.
• Check harness connections from main control to motor and shifter.
• See TEST #3a: Drive System–Shifter, page 13.
Fault is displayed when the main control cannot determine position of shifter.
• Check harness connections from main control to motor and shifter.
• Observe shifter operation.
• See TEST #3a: Drive System–Shifter, page 13.
Fault is displayed if Lid Lock has not moved into unlocked position or motor cannot be powered.
• Check for lock interference with lock striker.
• Main control cannot determine if lid lock is in an unlocked state.
• See TEST #8: Lid Lock, page 18.
Fault is displayed when the water level does not change for a period of time OR water is present but main control does not
detect the water level changing.
• Is water supply connected and turned on?
• Low water pressure; fill times longer than six minutes. Are hose screens plugged?
• Check for proper drain hose installation. Is water siphoning out of the drain hose?
• Drain hose must not be more than 4.5" (114 mm) into the drain pipe.
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?
• See TEST #2: Valves, page 13.
Status LEDs
Fault is displayed when the water level does not change after the drain pump is on for 10 minutes.
• Is the drain hose or the drain pump clogged? Check tub sump under impeller for obstructions.
• Is the drain hose height greater than 8' (2.4 m)?
• Check pressure hose connection from tub to pressure sensor. Is hose pinched, kinked, plugged, or leaking air?
• Is the pump running? If not, see TEST #7: Drain Pump, page 17.
1
F5E4 – LID NOT OPENED BETWEEN CYCLES
4
Fault is displayed if the following conditions occur:
• User presses START after several consecutive washer cycles without opening lid.
• See TEST #8: Lid Lock, page 18.
4
F7E6 – MOTOR FAULT
2
Indicates an open clockwise or counterclockwise circuit of the motor.
• See TEST #3b: Drive System–Motor, page 14.
F7E7 – MOTOR UNABLE TO REACH TARGET RPM
4
4
Fault is displayed when basket speed sensor detects that target RPM was not reached.
• Mechanical friction on drive mechanism or basket (clothing between basket and tub).
2
• Weak motor or run capacitor, or no connection to run capacitor.
• Load off balance. Clothing should be distributed evenly when loading.
• See TEST #3b: Drive System–Motor, page 14.
1
E
4
8
2
1
4
8
1
2
1
4
2
1
4
4
2
1
2
1
1
1
1
Explanation & Recommended Procedure
(Status LED names may vary between makes and models)
FILL*
SENSING
F
E
F
E
F
E
F
E
F
E
F
E
• Not pumping—pressure switch closed or shorted in standby, or after washer completes a cycle.
F
E
F
E
F
E
• VMW calibration—run Calibration Mode, page 4.
• See TEST #3: Drive System, page 13.
• Control not sensing the basket move in spin—run Tachometer Verification Mode, page 5.
• Bad motor capacitor, motor or capacitor connector disconnected, or broken wires to motor or capacitor.
• Belt is off or pulley is loose—check drive belt. Verify that belt is fully installed on both pulleys. Also, check that the pulleys
are fastened securely to the motor shaft and agitator shaft.
• See TEST #3b: Drive System–Motor, page 14.
• For more details, see document W10606242.
• See TEST #3: Drive System, page 13.
• See TEST #3: Drive System, page 13.
• See TEST #3: Drive System, page 13.
• Check for proper drain hose installation. Is water siphoning out of the drain hose? Drain hose must not be more than
4.5" (114 mm) into the drain pipe. Make sure drain hose is not seated into drain pipe, and that there is an air gap for
ventilation. Ensure drain height is between 39" (991 mm) and 8' (2.4 m) above the floor.
• Too much detergent.
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