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18 Warranty policy
7.
From 01.01.2002 only the Westermann warranty claim process is to be used.
The warranty claim information is mandatory. Exceptions cannot be made.
Warranty claims without the required information cannot be processed and
will be returned for completion of the missing information.
8.
The Westermann Machine and Warranty certificate (warranty document) is
to be completed within 4 weeks of the date of sale of the product, including
the data of the end customer, the end customer‘s signature as well as the
indication of use (private | commercial | professional) to Westermann
customer service.
9.
The warranty period for original Westermann spare parts is 2 years if the
installation is certified by a Westermann dealer (for wear parts the restric-
tion under point 3 applies). For warranty claims relating to replacement
parts or warranty repairs, we ask you to keep the parts in question for 2
months after
receipt of the warranty claim. We will, if necessary,
request the relevant part for examination.
10. The ordering of required spare parts for warranty purposes can only be made
via Westermann customer service for logistical reasons as of 01.01.2002.
From Monday to Friday between 08:00 and 16:30 telephone orders can be
placed. Please state the item number, the serial number of the device in
question and your customer no. Our telephone no. is: +49 (0) 5931 / 49690-0.
In addition, there is the possibility to fax us your order for warranty repla-
cement parts. Our fax no. is: +49 (0) 5931 / 49690-99.
11. Should your warranty claim be rejected, the ordered spare parts will be
charged to you at their usual purchase conditions. Invoicing also occurs if
no warranty claim has been received by Westermann Customer Service wit-
hin 4 weeks. If a Westermann spare part for warranty repairs is not avai-
lable at short notice (within 2 working days) and you use an original
Westermann spare part from your stock to repair the damage, a free repla-
cement delivery will be made by us when available or deliverable by
Westermann customer service. If a replacement part is no longer available,
the purchase price paid by you will be refunded.
12. The defective parts or machines are to be sent the Westermann factory in
Meppen. Upon acceptance of the warranty, the freight charges will be reim-
bursed.
