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18 Warranty policy
The following policy for the Westermann warranty is valid as of
01.01.2002.
1.
When using Westermann products in the consumer goods sector (private
use), which were sold through Westermann dealers, the warranty period
from the date of sale to the end customer is 2 years.
When using Westermann products in the capital goods sector (commer-
cial/professional), which were sold through Westermann dealers, the
warranty period from the date of sale to the end customer is 1 year.
2.
The warranty covers defects that can be attributed to material and/or
manufacturer errors. Any faults resulting from a Westermann product
defect or production defect during the warranty period will be recogni-
sed and remedied by repair or replacement of parts via a Westermann
dealer.
3.
Exempted from this are wear parts such as Bowden cables, starter cord,
V-belts, bearings, clutch plates, tires, air filters, spark plugs, glow plugs,
fuel filters, oil filters, sweeping brushes, rubber lips, batteries as long as
these do not exhibit obvious material defects.
4.
Warranty claims are generally excluded in case of poor maintenance and
care. Regular maintenance and cleaning of the product according to the
instructions in the Westermann operating manual is imperative. Damage
due to improperly performed maintenance and cleaning work cannot be
accepted as a valid guarantee claim.
5.
The operating instructions for the respective product as well as safety
instructions must be observed. Damage caused by operating errors, im-
proper use or use of accessories not approved by Westermann GmbH &
Co. KG cannot be accepted as a valid warranty claim.
6.
It must be ensured that only original Westermann spare parts and
Westermann accessories are used, which can be obtained from the
Westermann dealer. If original Westermann spare parts or Westermann
accessories are not used, consequential damage and increased risk of
accidents cannot be ruled out. These consequential damages are not
cover by the warranty.
