07/15/2015
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Westell Troubleshooting Procedures
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Modules & Application Network Elements
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Generator Controller Connections
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Data required by Westell Tech Support
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PuTTY Configuration and Logging
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Prior to performing RMM-1400/RMC-700 troubleshooting procedures complete the following steps to
view the Site or Site Network Element (NE) alarm history –
Navigate to the site in Optima
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Via Search Filter method
on Optima Event View Left-click on Search Filter bar
Enter either Site number or name (partial entry will work) in the NE Name box
Left-click on the Search button
Results will appear in the NE List box
Left-click on Site Name or specific Site NE
Uncheck Most Recent box and check Include Cleared box
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Via Event method
Right-click on an Event View entry
Left-click on Open NE Tree to Source NE
NE Tree will open and source NE will be highlighted
Left-click on Site name or specific Site NE
Uncheck
Most Recent
box, check
Include Cleared
box
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Review Optima alarm history
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When finished uncheck Cleared box and check Most Recent box
Navigate to the site in ATC’s Footprints system and review alarm history
Confirm that there have been no revisions (hardware, systems, or software) to the devices
being monitored at the site