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Westell RMM-1400/RMC-700, Процедуры устранения неисправностей

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Westell RMM-1400/RMC-700 Скачать руководство пользователя страница 21

 

07/15/2015 

21 

 

E. 

If the connection does not open 

use the following steps to set your laptop IP address 

manually.

 

a.

 

Click the Windows Start button 

 , then click on Control Panel, then select 

Network and Sharing Center 

 

  

b.

 

Click on Change Adapter Settings 
 

 

 

c.

 

Double click Local Area Connection 

 

 

  

 

 

Содержание RMM-1400/RMC-700

Страница 1: ...Event View Left click on Search Filter bar Enter either Site number or name partial entry will work in the NE Name box Left click on the Search button Results will appear in the NE List box Left click...

Страница 2: ...situations where Optima is unable to communicate with the RMM RMC Optima tries multiple times to connect with the RMM RMC make sure to confirm the duration of the event using the Event View Duration...

Страница 3: ...Down events Initial Triage 1 Using the DOS Command Prompt send a constant ping to the RMM RMC for at least 15 minutes use Ctrl C to stop a ping t 10 4X XXX XXX b If the ping response is Request Timed...

Страница 4: ...least 5 minutes 3 If connectivity is still not restored have the tech access the device using the Local Access Procedure a Once connected the Tech should enter the show meas table entry modemMonitor s...

Страница 5: ...it s booted back up for connectivity to restore to the unit f If still not able to connect to the RMM RMC have the tech open WinSCP see Local Access Procedure for download instructions i When WinSCP...

Страница 6: ...if required Modules Application Network Elements NE Site accessible 1 A Module Tower is available for upgrade event will display on Optima if a site s module needs to be upgraded a Right click on the...

Страница 7: ...owing results RMM 1400 ID State Resource State Value Mode Interval Description 0 power enable assigned 26 4 V voltage 5 Battery inp 0 powerB disable unassigned 0 0 V voltage 0 b Any other results mean...

Страница 8: ...ve the tech check the fuses on the RMM RMC and battery feeds a The fuses are standard 5 AMP mini blade type tan 3 If the fuses are good remove the cover on the lower right side of the enclosure to rev...

Страница 9: ...ver to adjust and meter the DC output to verify that it is increasing when the adjustment is made This should be set as high as it goes or stop at 27 VDC 9 If the reading is 12 VDC the jumper next to...

Страница 10: ...0 powerB enable assigned 26 2 V voltage 5 Battery inp b Any other results mean the following i no value for 0 power and voltage displayed for 0 powerB indicates that the RMC s power was incorrectly w...

Страница 11: ...ctors 9 There is a small potentiometer on the middle front of the power supply board used to adjust the DC voltage output Use a small screwdriver to adjust and meter the DC output to verify that it is...

Страница 12: ...nvestigate further 3 If communication is good verify that measurement values are being reported enter the command show meas table entries 4 For details state originator NE Name and values of a specifi...

Страница 13: ...sible on the RMC 700 Generac H100 H100 HTS RS232 Modbus RMM 1400 port 2 4 On the RMM 1400 enter the show run command and locate the configuration for the serial port being re homed a Update the parame...

Страница 14: ...due to a disconnected or bad cable or a controller or software issue any of which will require a site visit d Enter ctrl c to stop the diagnostic process e If a site visit is required i Create a ticke...

Страница 15: ...le is firmly connected at the RMM RMC and at the controller a Have the tech re connect the cable at both ends and verify correct pin outs with cable tester verify all the way through DB 9 adapter if a...

Страница 16: ...p information should display as follows 20150226 092855 0500 Send trap to 172 20 6 14 162 administrator v1 Trap OID 1 3 6 1 4 1 539 42 2 0 4 majorAlarmTrap Varbind 1 3 6 1 4 1 539 42 2 2 1 1 aiMediati...

Страница 17: ...Create a ticket per the Westell Ticket Process ii Create an ETA ticket to dispatch an ATC FOT to the site to investigate further Tech on site For RMB 1 issues 1 Have the tech verify that the ethernet...

Страница 18: ...t have the tech re punch the wires and or re connect the sensor 3 Have the Tech check continuity on the alarm wires from the RMB 1 or RMC input to the sensor to confirm the wire is not broken a If the...

Страница 19: ...Guide Remote RMC 700 Version 5 3x Command Reference Guide Remote RMC 700 Version 5 3x Configuration Guide Remote RMM 1400 Installation Guide Remote RMM 1400 Version 5 3x Command Reference Guide Remot...

Страница 20: ...3 b RMC700 Connect Ethernet cable from PC to RMC700 Ethernet port 1 c If correctly configured the Remote device will provide the laptop with an IP address C Open a PuTTY ssh session to IP address 192...

Страница 21: ...t open use the following steps to set your laptop IP address manually a Click the Windows Start button then click on Control Panel then select Network and Sharing Center b Click on Change Adapter Sett...

Страница 22: ...07 15 2015 22 d Click Properties e Double click Internet Protocol Version 4 TCP IP...

Страница 23: ...55 255 0 Default Gateway 192 168 1 1 g Click OK to close the above popup windows F Repeat step C a laptop reboot may be required before successfully completing this step G If the connection still does...

Страница 24: ...ndow and extended scrolling during troubleshooting To change these settings 1 Open a PuTTY session 2 Left click on Default Settings then Left click the Load button 3 Left click the Open button 4 When...

Страница 25: ...Rows 30 c Lines of scrollback 2000 8 Left click the Apply button to save the new settings To activate PuTTY logging launch a PuTTY session to the RMM RMC 1 Log in to the device s CLI 2 Right click on...

Страница 26: ...utton 6 Enter a file name for the log file it will be saved to the desktop unless another location is selected using the Browse button 7 Left click on the Apply button 8 Perform troubleshooting tasks...

Страница 27: ...15 2015 27 10 Left click on the None button 11 Left click on the Apply button to disable logging The log file can be opened with a text application such as WordPad or Notepad Return to Table of Conten...

Страница 28: ...ace if possible If done on a flat surface the top half will not drag against the components of the bottom half If no flat surface available follow directions below 1 Remove the RMM from the K Box 2 Re...

Страница 29: ...rator so as not to damage the components inside the RMM If the top half is pulled apart from the bottom without using this tilting technique very good chance of damage to the unit the top half will dr...

Страница 30: ...e SIM card on the RMM board 5 Slide the SIM card locking bracket the small metal H shaped piece in the photo toward the back of the RMM up in the photo After sliding the bracket up the SIM card holder...

Страница 31: ...ull SIM card entirely out of its holder being careful not to touch any electrical connection locations on the RMM or SIM card Note the orientation of the SIM card 7 Installation into the new RMM is th...

Страница 32: ...ch side panel Lift the top cover off the unit 2 The SIM chip slides into a socket that hinges outward to allow installation 3 Install the SIM Chip by sliding it into its socket and snapping the socket...

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