07/15/2015
13
Tech on site
1.
Have the tech confirm that the controller is operational
2.
Have the tech check that the cable is firmly connected at the RMM/RMC and at the controller
a.
Have the tech re-connect the cable at both ends and verify correct pin outs with cable
tester; verify all the way through DB-9 adapter, if applicable
b.
If there is no communication, if possible have the tech replace the cable and DB-9
adapter
3.
If a good connection (communication failure clears) still does not occur have the Tech move the
cable to an unused serial port on the RMM-1400 (this step is not possible on the RMC-700)
Generac H100 & H100 HTS – RS232/Modbus (RMM-1400 port 2)
4.
On the RMM-1400 enter the
show run
command and locate the configuration for the serial
port being re-homed
a.
Update the parameter with the new serial using the following command
config site network-element
NE_name
param controller serial
X
(where NE_name is taken from results of
show run
command and serial port is the
value of the re-homed serial port)
config site network-element generator
type GeneracH100HTSGenerator
param controller
'serial 2'
b.
Enter the
copy running-config startup-config
command to save the
configuration
5.
If the connection does not go online engage Westell Support via phone (800-377-8766 option 1)
c.
If requested submit an RMA request for the RMM/RMC, 3follow the
