07/15/2015
7
a.
Run the
show site network-elements
command to view configured network
elements (a type will be displayed) and state (online or offline)
i.
If offline, run the
show site network-elements
NE_name
command
to view the configuration parameters
ii.
look for parameters that are blank or display a ?
iii.
fill in missing parameters as required (if needed check a known good NE of the
same type for the correct parameter settings)
iv.
enter the
copy running-config startup-config
command to save
the settings
b.
re-run the
show site network-elements
to verify the NE is online
Site not accessible, Tech on-site
1.
Follow
procedure to restore remote access
2.
Verify module version and application/network element as shown above, upgrade or correct as
shown
Power
RMM-1400 Enclosure -
Site accessible
1.
Launch an ssh session to the site device and run
show discrete analog
command to
confirm the device powering
a.
Correct power and wiring displays the following results:
RMM-1400
ID State Resource State Value Mode Interval Description
0/power enable assigned 26.4 V voltage 5 Battery inp
0/powerB disable unassigned 0.0 V voltage 0
b.
Any other results mean the following:
i.
No value for 0/power and voltage displayed for 0/powerB indicates that the
RMM/RMC’s power was incorrectly wired
ii.
Voltage reading around 56 VDC on 0/powerB indicates POE and power supply
are both wired to the same input on the RMM’s green power connector
iii.
Voltage reading below 24 volts indicates that the power supply potentiometer
needs to be adjusted or that the power supply may be faulty
2.
If any of the non-correct results are displayed
a.
Create a ticket per the
b.
Create an
to dispatch an ATC FOT to the site to investigate further
Tech on-site
Have the tech verify that the RMM-1400 is powered by checking the DC LED is lit green
If not have the tech follow the steps below based on the enclosure type:
1.
Using a meter verify that there is 115 - 120 V at the AC outlet located at the lower left of the
enclosure
a.
If not check the breaker in the generator ATS or the Breaker Junction box fed by the ATS
