Document No.: CWL-URM-04A
|
Revision No.: 00.
|
Revision Date: 20.06.2022
Document No.: CWL-URM-04A
|
Revision No.: 00.
|
Revision Date: 20.06.2022
15
16
Problem
Possible Cause
Solution
Leg pain after use
of device
You may have set the
intensity too high
Adjust and set the intensity at a lower
level (where you can feel the mild elec
trical stimulation & it is comfortable)
The device turns on,
but does not generate
electric impulse
The device is not being
used correctly
Check whether your hands can feel the
stimulation. To test this, place both your
bare hands on both the footpads and
increase the intensity. If you feel the
stimulation then the device is working
fine but if you do not feel it even at the
highest intensity then please contact
your authorised dealer.
Not placing both bare
feet on the foot pads
at the same time
Ensure that both your feet are bare and
they are placed properly and
simultaneously on the foot pads. Then
increase the intensity until you feel the
stimulation.
The intensity level may
be too low
Keep increasing the intensity and take it
to the maximum level until you feel the
stimulation.
Do not compare yourself with other
people who feel the stimulation at lower
level of intensity because everyone is
different.
Electrodes patches
cable broken
Replace the cable
Electrodes patches
cable not connected
properly
Connect the cable properly
You are using this
device too frequently
Keep sufficient gap between two
consecutive treatments to allow the
muscles to recover. Reduce the duration
until your muscles have acclimatized to
the stimulation
13. Troubleshooting
Problem
Possible Cause
Solution
The device turns on,
but does not generate
electric impulse
Your feet may be dry
Moisturize the soles of your feet to
improve conductivity and stimulation
and try the procedure again. You may
also have to increase the intensity level.
The device does not
turn on/ No indication
of light
Batteries not recharged
Recharge the batteries
The device turns on
and then goes off
again
Batteries not recharged
Recharge the batteries
Blinking red light
when trying to turn
on the device.
Low batteries.
Recharge battery.
The device does not
turn on even after
new batteries have
been inserted
contact the authorized dealer
The device does
not vibrate
The device is not
designed to vibrate
You may be dehydrated Drink plenty of water before and after
using the device. The device uses your
body to create the electrical circuit.
Water is an excellent conductor of
electricity and if your body is less
hydrated (below 60%) then the
stimulation may be less, therefore
it is important to always remain well
hydrated.
