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83

800034-01 Rev. A

Chapter 5  Customer Service

5.1  Warranty

The following warranty applies to all Wegener Communications products
including the Unity 4650:

All Wegener Communications products are warranted against defective 
materials and workmanship for a period of one year after shipment to cus-
tomer. Wegener Communications' obligation under this warranty is limited 
to repairing or, at Wegener Communications' option, replacing parts, subas-
semblies, or entire assemblies. Wegener Communications shall not be lia-
ble for any special, indirect, or consequential damages. This warranty does 
not cover parts or equipment which have been subject to misuse, negli-
gence, or accident by the customer during use. All shipping costs for war-
ranty repairs will be prepaid by the customer. There are no other 
warranties, express or implied, except as stated herein.

5.2  Technical Support

If the unit should fail to perform as described, if you need help resolving prob-
lems with your Unity 4650, or for questions about obtaining service for your
Unity 4650, please contact Wegener Communications Customer Service at
(770) 814-4057, FAX (678) 624-0294, or e-mail [email protected].

To return a product for service:

a) Obtain a Return Material Authorization (RMA) number by completing 

and faxing a copy of the RMA Request Form to (678) 624-0294. You 
may e-mail the same information instead to: [email protected]

b) To help us identify and control returned units, plainly write the RMA 

number on the outside of the product-shipping container. This will help 
us return your unit to you as quickly as possible.

c) Return the product, freight prepaid, to the address below:

Service Department RMA# ________
Wegener Communications, Inc.
359 Curie Drive
Alpharetta, GA 30005

NOTE: 

All returned material must be shipped freight prepaid. C.O.D. 

shipments will not be accepted.

Содержание UNITY4650

Страница 1: ...UNITY4650 Digital Media Receiver Decoder User s Manual...

Страница 2: ...to change without notice Revi sions may be issued to advise of such changes and or additions 2004 Wegener Communications Inc All rights reserved WEGENER COMPEL CONTROL and UNITY4650 are trademarks of...

Страница 3: ...Unity 4650 User s Manual wegener com 3 800034 01 Rev A...

Страница 4: ...Unity 4650 User s Manual 800034 01 Rev A 4 wegener com This page intentionally blank...

Страница 5: ...on and Mounting 25 FCC mandated suppression of radiated emissions 25 Rack Mounting 27 Desktop Installation 27 2 3 U4650 Connections 28 Figure 2 1 U4650 Rear panel Connector Locations 28 Figure 2 2 U46...

Страница 6: ...tions 45 Front panel audio monitor 47 3 3 Operation from Local Remote Terminal 48 Overview and syntax 48 User commands 48 Chapter 4 Maintenance and Troubleshooting 4 1 Maintenance 73 4 2 General Troub...

Страница 7: ...50 4 Maintenance and Troubleshooting information about maintaining your U4650 and resolving possible operating difficulties 5 Customer Service Our warranty and information on obtaining help An Index o...

Страница 8: ...tion and support of 525 line NTSC or 625 line PAL Supports 4 3 or 16 9 aspect ratio including re scaling of 16 9 down to 4 3 Local decompression of two independent audios per MPEG 2 L1 or L2 Optional...

Страница 9: ...sport Rate 2 5 to 100 Mbps if not limited by symbol rate for given modu lation and FEC Number of Programs Unlimited PSI Recognition Automatic VIDEO DECODER Compression System MPEG 2 includes legacy MP...

Страница 10: ...53B Also compatible with Harmonic and Tandberg proprietary protocols Type I and II Nielsen AMOL compatible with Tandberg proprietary protocols VBI Data Re insertion Control Wegener COMPEL control may...

Страница 11: ...ne Embedded Audio Embedding of AES3 streams for both audio ports 1 and 2 per SMPTE 272M Audio content in digital format follows that of the associated port Full user control of first 3 bytes of the C...

Страница 12: ...Standard RS232 DCE Handshaking None in standard configuration May be upgraded for 5 wire interface RTS CTS contact factory Selectable Services Terminal monitoring and control Modem dial in Auxiliary...

Страница 13: ...r CHASSIS Height Std 1RU 1 75 inches 4 45cm Width EIA std 19 inches 48 26cm Depth Back of rack ears to rear panel 14 9 inches 37 85 cm Back of rack ears to end of connectors 15 7 inches 39 88 cm Weigh...

Страница 14: ...e 25 to 65 dBm Signal Level Warning Limits warns within 10 5 dB of upper limit and 5 10 dB of lower limit Maximum Aggregate Input Power 5 dBm min DEMODULATOR FEC Modulation QPSK 35 per DVB EN 300 421...

Страница 15: ...cted port 2 6 1 7 dB R L min 950 1450 MHz Not guaranteed 1450 2150 MHz Input VSWR 75 system unselected port 2 0 1 10 dB R L min 950 1450 MHz Not guaranteed 1450 2150 MHz Surge Resistance Guaranteed su...

Страница 16: ...r limit and 5 10 dB of lower limit Maximum Aggregate Input Power 0 dBm max DEMODULATOR FEC Modulation 1 DVB QPSK 35 per EN 300 421 2 Advanced Turbo QPSK 20 default R per Broadcom proprietary protocol...

Страница 17: ...put power as fol lows above 25dBm 25dBm 35dBm 45dBm 55dBm 65dBm below 65dBm no signal Extrapolated from 90 up to 100 90 70 50 30 10 Extrapolate from 10 down to 0 0 Accuracy unit to unit 5 dBm over fre...

Страница 18: ...ge Resistance Guaranteed survival from up to 10 direct coupled 8kV dis charges per IEC 801 2 whether or not port is selected RF TUNING Same as Turbo PSK option described above DEMODULATOR FEC Same as...

Страница 19: ...splice out and splice in points Splice points are seamless insertion points located for the splicer by DPI messages where the compressed stream may be broken and substituted without frame by frame in...

Страница 20: ...A special message borne in an MPEG PID associated with a par ticular program that signals the boundaries of ad avails DTMF Dual Tone Multi Frequency Tone signaling system used by the legacy telephone...

Страница 21: ...ess switching between the IRD s video output and other genlocked videos Ghost PID PIDs which do not convey well known ISO DVB ATSC tables and which are not refer enced by any program s PMT IRD Integra...

Страница 22: ...hroma and luma bandwidths and color subcarrier frequencies PAT Program Allocation Table A PSI table within an MPEG transport stream which cross ref erences all available programs to a PID for its PMT...

Страница 23: ...display of a program s services Setting Last Commanded The most recent Unit Setting requested by a user local or network command This value is non volatile Setting Last Successful The most recent Uni...

Страница 24: ...transport packets 188 byte blocks containing a sync word header information including a PID and payload data This multiplex includes PSI data tables programs padding and floating PIDs such as those u...

Страница 25: ...original shipping containers in case you must later return the unit for repair Packing these units in other containers in such a way that they are damaged will void your warranty 2 2 Location and Mou...

Страница 26: ...nsuring its side vents remain unblocked with adequate clearance around the vent holes Mechanical Loading Mounting of the equipment in a rack should be such that a hazardous condition is not produced b...

Страница 27: ...and fall from the rack during installation or operation Failure to secure the front brackets may result in personal injury and or damage to the equipment Desktop Installation To set up the U4650 in a...

Страница 28: ...al 800034 01 Rev A 28 wegener com 2 3 U4650 Connections Figure 2 1 shows the connector locations on the U4650 rear panel Figure 2 1 U4650 Rear panel Connector Locations See Figure 2 2 for Transport In...

Страница 29: ...Unity 4650 User s Manual wegener com 29 800034 01 Rev A Figure 2 2 U4650 Transport In Options below shows rear panel views of the five available receiver modules Figure 2 2 U4650 Transport In Options...

Страница 30: ...EING 10 pin male header mates to removable terminal strip 1 on left as viewed from rear of unit OK COM closes here when OK 2 COM 3 Alarm COM closes here on alarm or if power is off 4 GND 5 Cue Relay 1...

Страница 31: ...ent limiting ETHERNET RJ45 Jack 1 on left as viewed from rear of unit TXDO 2 TXDO 3 RXDI 4 Shorted together then terminated into an AC ground 5 6 RXDI 7 Shorted together then terminated into an AC gro...

Страница 32: ...Turbo PSK Transport In Option ASI IN plugged Not used RF IN Type F coax jack L band RF Input from external LNB with LNB DC on center pin Turbo PSK with 4 way RF Switch Transport In Option ASI IN plugg...

Страница 33: ...ely stored for the specified device e g for the Terminal device If a serial port is currently assigned another device then its output buffer is immediately flushed and the port re configured Communica...

Страница 34: ...dem device has an electrically isolated tri state output and responds only to a hotkey input When in the Talker state the unit issues prompts and responds to commands normally Note that these states a...

Страница 35: ...d by a non vola tile control The last type Raw COMPEL must also be enabled by a non vola tile control actually a factory setting that can only be modified with debug access It is exclusive of the othe...

Страница 36: ...o switch the test mode between Enabled and Disabled d Press the left arrow button to return to the RF Input Check screen or ESC to return to the Installation Testing screen Relay Pulse Check This test...

Страница 37: ...can accept a composite video input as a timing reference and align its output video frames to that reference This pro cess is called genlock In addition to genlock the Pro Option provides the unit s v...

Страница 38: ...addition to the contents of the Preset Table these objects include the Services Recovery Timeout the Network Recovery Timeout the Recovery Iteration Time and the Local Control Re enable Timeout The f...

Страница 39: ...Unity 4650 User s Manual wegener com 39 800034 01 Rev A Figure 3 1 Unity 4650 Functional Block Diagram...

Страница 40: ...ending on the context The six pushbuttons 2 are your means of com manding the U4650 from the front panel Use the four arrow buttons to navigate through menu screens and parameter selections and to scr...

Страница 41: ...the most significant set of peer screens are the top level screens that have no par ent and that include the home screen The home screen may be reached by press ing and holding ESC or pressing it rep...

Страница 42: ...d and clear unread email sent by network control SW Download Status when applicable Allows user to monitor the progress of a software download over satellite Quick List Control Screens multiple A vari...

Страница 43: ...ser to control unit Typical controls located under this menu include 1 Set permanent unit settings tuning program audio selection etc 2 Add edit move delete Presets 3 Genlock controls shown if option...

Страница 44: ...using the left and right arrow ENT and ESC buttons Download Screen as default If the U4650 is in an ACCEPT PACKETS Download state then the Download screen becomes default Audio FP Monitor Selection S...

Страница 45: ...OMPEL GREEN constant COMPEL control stream received within last two minutes including keep alives while locked continuously on the current transport stream for 2 minutes GREEN flash Unit has had a ver...

Страница 46: ...EN constant Unit has transport MPEG sync and the stream is not scrambled in the clear Streams that are clear are always presumed to be authorized OR Unit is authorized for current scrambled transport...

Страница 47: ...e right of the ASI IN jack Note that in related options both LEDs are off if the ASI Input is not selected If the ASI Input is selected one LED is always ON unnamed Green LED ON if locked to valid ASI...

Страница 48: ...be entered in upper or lower case the interface is not case sensitive Incorrect or incomplete commands result in Invalid Command being displayed at the terminal Parameter errors on User commands gener...

Страница 49: ...to both L and R outputs R Reverse of Stereo above if allowed by hardware aud2 Language descriptor or wildcard for audio stream to be assigned to Audio port 2 aud1_rt Same as aud1_rt above margin Margi...

Страница 50: ...t the aspect ratio mode AUDATTEN port atten port Either 1 or 2 for audio ports 1 or 2 atten Must be a numeric value for attenuation in dB Legal values are given in individual IRD specifications Comman...

Страница 51: ...RIND Clears both current Acknowledged Alarm and Warning indications and past Latched Alarm indications A Local Control Command available from the terminal regardless of Local Control Enable Disable co...

Страница 52: ...able at the commanded level If percent is 0 output is essentially OFF If percent is 100 level is maximum spec level Entering command without parameters still plays out the tone sequence and then repor...

Страница 53: ...s in the list of ghost PIDs to pass to the ASI transport output while Program Mapping is enabled Entering command without the action or pid parameter dumps the current list GLDELAY time time Integer b...

Страница 54: ...ng of a list of all currently available commands and a brief description of each listing If an H or any invalid command beginning with an H is entered and command is a valid User Command Name then det...

Страница 55: ...ss formatted as n1 n2 n3 n4 where n1 n2 n3 and n4 are integers between 0 and 255 Command sets the IRD s static IP address No protection is offered against entry of non standard addresses e g 0 0 0 0 O...

Страница 56: ...ng of unit alarms LNBPWR output output Either ON or OFF Non volatile command enables or disables LNB DC power independently of any other settings A Local Control Command available from the terminal re...

Страница 57: ...Command available from the terminal regardless of Local Control Enable Disable commands from the network MOVEP source destination source Preset Table entry number which will source Unit settings dest...

Страница 58: ...xpect compatible scrambling against which it may apply the proper descrambler PIDs below this point may be scrambled with an alien 3rd party system See individual IRD specs for more detail on unit beh...

Страница 59: ...o possible ASI feeds 1 or 2 Omit this field for RF inputs if RF switch option is not installed carrier freq If an RF input the downlink carrier frequency in MHz precision to two decimal places OK Fiel...

Страница 60: ...timeout addr IP address formatted as n1 n2 n3 n4 where n1 n2 n3 and n4 are integers between 0 and 255 Traditional Unix PING command with verbatim Unix syntax Response from IRD will indicate success or...

Страница 61: ...atile set tings and status and diagnostics for each item grouping e g RF for all unit set tings and all status diagnostics for carrier acq tracking A Local Control Command available from the terminal...

Страница 62: ...Warning status CA Conditional Access diagnostics DPI Conditional Digital Program Insertion DPI GL Genlock system if installed and applicable LAN IP Ethernet diagnostics NTW COMPEL network control dia...

Страница 63: ...ommand is non volatile RESET Resets unit A Local Control Command available from the terminal regardless of Local Control Enable Disable commands from the network RPATH Command to display all return pa...

Страница 64: ...dering IRD to immediately send a Return Path report A Local Control Command available from the terminal regardless of Local Control Enable Disable commands from the network RPATH TO username addr user...

Страница 65: ...DDE to set those fields If entry is supplied alone current unit settings are written to that entry over writing existing data if it had been in use If channel_label is supplied alone and if that same...

Страница 66: ...alue of individual parameters in a scratch pad settings group SET TO will store the scratch pad settings to a search table entry or to the per manent or temporary settings requires an insert time as a...

Страница 67: ...n it is an error to enter data here LO_freq Either a number or mnemonic If a number this value represents the LNB LO frequency in MHz It can have up to two decimal places and its valid range is from 0...

Страница 68: ...ated Recovery timeout specified by source to the value specified by time SETUID id id Unit ID number between 00 and 99 inclusive Command for assigning the unit ID number for gaining talker access on a...

Страница 69: ...r of seconds A one hour TEMP could have a parameters of 1 00 00 or 3600 Command which performs a volatile temporary insert for an amount of time given by time Unit sets its temporary Unit Settings to...

Страница 70: ...n the audio output the same as the generic TESTMODE command If group is DTMF the legal values are ON and OFF If ON the command behaves like the DTMFVOL command entered with no parameters If group is R...

Страница 71: ...e respectively line Line where VBI data is normally to be re inserted Values below 7 or above 22 are illegal field Field where VBI data is normally to be re inserted Values are 1 or 2 for upper and lo...

Страница 72: ...Unity 4650 User s Manual 800034 01 Rev A 72 wegener com This page intentionally blank...

Страница 73: ...intended as an exhaustive list of all possible situations but a list of the most common installation problems Please contact us see Chapter 5 Customer Service with any problems you cannot resolve inde...

Страница 74: ...t 3 try using another IRD b If the first alarm message is No Carrier Lock verify the RF Feed Port Carrier Frequency Data Rate FEC Ratio and ID Tag if Tags are in use settings Also verify that the LNB...

Страница 75: ...but not all of the pos sible alarm and warning messages that the U4650 may display For problems you cannot resolve on your own please contact Wegener Customer Service see Chapter 5 and be prepared to...

Страница 76: ...g audio stream Aud N PID not found N audio port number Audio PID found in PMT with requested language descriptor but no PES data detected Check uplink encoder Auto Recovery Auto recovery in progress T...

Страница 77: ...led This could indicate that genlock refer ence is unstable or invalid High Error Rate High errored seconds rate presumably useless signal evaluated over 60 sec intervals Signal to noise ratio is insu...

Страница 78: ...gned audio can be allocated to wild card assigned port N There may be fewer audio PES streams than installed audio ports If so explicitly assign a desired lan guage descriptor to this audio port No Ca...

Страница 79: ...s avail able from uplink mux Often this indication may appear when the connection between the uplink transport mux and the DVB modulator is lost No PCR No Program Clock Reference found either in video...

Страница 80: ...s from COMPEL This is not necessarily a fault Program in blackout Selected program not available for local decompression because this program content was blocked to ASI transport output by network Con...

Страница 81: ...h for some Prog Unit is not authorized for some programs shown in PAT not necessarily selected for local decompression Unit overheating Unit overheating Check that unit vents are not blocked and that...

Страница 82: ...Unity 4650 User s Manual 800034 01 Rev A 82 wegener com This page intentionally blank...

Страница 83: ...press or implied except as stated herein 5 2 Technical Support If the unit should fail to perform as described if you need help resolving prob lems with your Unity 4650 or for questions about obtainin...

Страница 84: ...Unity 4650 User s Manual 800034 01 Rev A 84 wegener com This page intentionally blank...

Страница 85: ...reens are read only and display information that cannot be edited The home screen is this type of screen Other screens of this type display U4650 status or navigation helps For info screens like the S...

Страница 86: ...rmation screens etc For menu screens like the Miscellaneous Setups screen below the text on the second row will cycle between the following prompts after brief delay Press ENTER Other Screens Menu Up...

Страница 87: ...haracter to be edited Only for editable alphanumeric fields List select fields will not display a cursor Use the arrow buttons to scroll through characters or list selections After making the desired...

Страница 88: ...Unity 4650 User s Manual 800034 01 Rev A 88 wegener com This page intentionally blank...

Страница 89: ...t overloading 26 claims of damage 25 classification by FCC 13 cleaning the U4650 73 clearance around unit 26 command syntax 48 comments or suggestions 7 commercials 19 COMPEL 20 input 12 LED 45 COMPEL...

Страница 90: ...ight of chassis 13 help 83 housing U4650 8 I IEC receptacle 31 illustration front panel LEDs 45 pushbuttons 40 rear panel 28 transport in options 29 U4650 photo 8 info screens 85 inspecting the U4650...

Страница 91: ...pment 26 specifications 9 power strips use of 26 precautions for safety 19 presentation time stamp PTS 23 presets table 20 22 program 22 program allocation table PAT 22 program clock reference PCR 22...

Страница 92: ...ressing emissions 25 synchronization 22 syntax terminal command 48 T T MRA 23 26 table presets 22 program map PMT 22 PSI 23 service descriptor SDT 23 tampering 19 technical support 83 temperature ambi...

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