35
Troubleshooting
Troubleshooting
Problem:
• I cannot add or remove modules to or from my
network. The
Add Module
and
Remove module
buttons are faded out (dimmed) in the tool bar.
Problem:
• I cannot add or remove a module to or from
my network. I press the PRogRAM button on the
module but the software never responds.
Problem:
• I tried to reset a module, but another module
was removed from my network instead.
Problem:
• I cannot join another network. I select
Join
existing Network
in the
Network
pull down menu
but the process never starts.
Solution:
• The USB Z-Wave
®
adapter might be a
Secondary Controller. only a Primary Controller
may be used to add or remove modules to or
from a network. Use the Primary Controller to
add or remove modules, and then update your
USB Z-Wave
®
adapter and software (see Joining
a network, page 23).
• The software may be in
Control
operation
mode. Click on the
Design
operation model in
the tool bar to enter design operation where you
can add and remove modules.
Solution:
• If you cannot successfully add a module, try
removing it from your network first using the
Remove Module
button. even if it is not in your
network, this operation may reset the module.
once the module has been reset, try adding it
again.
• For your security, the USB Z-Wave
®
adapter
must be within a few feet of the module to be
able to add it to your network. If this is not
possible, please set up your network with a
portable remote controller and then copy this
information to the USB Z-Wave
®
adapter (see
“Joining a network”, page 23).
Solution:
• The module had not been properly reset
previously, and another module with its assigned
ID was mistakenly identified. Reset the module
again if necessary, and then re-add the module
which was mistakenly removed.
Solution:
• To join a network, or to receive a network
update, the USB Z-Wave
®
adapter must be
within a few feet of the controller adding it to
the network or sending the update. Move the
primary controller closer to the Z-Wave
®
USB
adapter.
