830873-0001 REV 02/20/2023
©Copyright 2023 Wayne Dalton, a division of Overhead Door Corporation
24
Return Procedure for
FACE MOUNTED
ROLLING STORM SHELTER DOOR
Model 800F, FE
The Wayne Dalton Rolling Steel Division will only accept returned materials that are in
warranty. Products being returned must be accompanied by a Return Authorization (RA)
Tag. To obtain a RA Tag please use the following guidelines;
• Complete Door Systems will not be replaced without prior approval from an
Rolling Steel Division Commercial RM Coordinator. Every attempt will be made to
correct the malfunction to the installed product in the field.
• “To return a defective part, the authorized Wayne Dalton Distributor must contact
the Wayne Dalton Tech Support Line 800-764-1457 Option 3. The Factory Order
number is required (found on the bottom bar of door). The Customer Service
Group will issue, via mail, an RA Tag for the defective part.
• Upon receipt of the defective part, the Rolling Steel Division will evaluate the part
for a manufactured defect in material and/or workmanship. If it is determined
there is a defect, the Wayne Dalton Distributor will be credited the cost of the part.
If it is determined there is not a defect in material and/or workmanship, no credit
will be issued.
Return Goods Policy
