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ProtoNode FPC-N34 & FPC-N35 User Manual
APPENDIX E: TROUBLESHOOTING
OMM-0150_B
• 5/20/2021 Technical Support • (800) 526-0288 • Mon-Fri, 8 am - 5 pm EST Page
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Appendix E-3: Diagnostic Capture with the FieldServer Utilities
Once the Diagnostic Capture is complete, email it to
. The
Diagnostic Capture will allow us to rapidly diagnose the problem.
•
Ensure that FieldServer Toolbox is Loaded on the PC that is currently being used, or
download FieldServer-Toolbox.zip on the Sierra Monitor Corporation webpage, under
Customer Care: Resource Center, Software Downloads:
http://www.sierramonitor.com/customer-care/resource-center?filters=software-
downloads
•
Extract the executable file and complete the installation.
Figure E-2: Ethernet Port Location
•
Disable any wireless Ethernet adapters on the PC/Laptop
•
Disable firewall and virus protection software if possible
•
Connect a standard CAT5 Ethernet cable between the PC and ProtoNode
•
Double click on the FS Toolbox Utility
•
Step 1:
Take a Log:
o
Click on the diagnose icon of the desired device.
Ethernet Port