7
Most metropolitan water supplies fall within these limits. If you are unsure about water quality contact Waterware
for details of an authorised water testing agency
Sludge or Foreign Matter
If sludge or foreign matter is present in the water supply, a suitable filter should be incorporated in the water
supply.
Problematic Locations
Some examples of areas where water quality issues are known;
• Hard water (areas including Whanganui)
• Aggressive water (areas including Christchurch)
• Both hard and aggressive water (some bore water)
9. ‘Single Domestic Residence’ Limited Warranty
A ‘Single Domestic Residence’ installation is defined as an installation where the hot water cylinder with a factory
set thermostat delivers hot water to a privately owned single family residential dwelling which is not used for
commercial purposes. All terms of the warranty, subject to the conditions below, are effective from the date of
installation if proof of installation date can be provided. Where the date of installation is not known or cannot be
proven, the warranty will commence one month after proof of purchase date.
Protank Excluding Valves and Element
5 YEARS FREE PARTS and LABOUR costs to replace or repair the cylinder if it fails due to manufacturing
defect.
Followed by;
5 YEARS FREE PARTS ONLY costs (excluding labour) to replace or repair the cylinder if it fails due to
manufacturing defect. Followed by;
10 YEARS *PRO-RATA PARTS ONLY reducing costs (excluding labour) according to the below formula, to
replace or repair the cylinder if it fails due to manufacturing defect.
*Pro-Rata Formula = Original purchase price x remaining warranty in years ÷ total warranty period of the
cylinder.
Caleffi Valves (excluding any 3rd party valves)
5 YEARS FREE PARTS and LABOUR costs to replace or repair any valve that fails due to manufacturing
defect.
Protank Element Only;
12 MONTHS FREE PARTS and LABOUR costs to replace or repair the element if it fails due to manufacturing
defect.
General Warranty Terms and Conditions
Waterware reserves the right to make modifications and change specifications and its parts without
notice.
If the cylinder is being acquired for personal, domestic or household use, this warranty does not limit any
consumer rights or guarantees that may apply under the Consumer Guarantees Act 1993. If the product
is being acquired for the purposes of a business, the provisions of the Consumer Guarantees Act 1993
do not apply and no other warranties (either express or implied by law) apart from those stated in this
warranty document apply.
