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Specific Warranty Terms and Conditions
1. All terms of this warranty are effective from the installation date or purchase date plus one month. Waterware
reserves the right to verify this date.
2. All Protank cylinders must be installed, commissioned, serviced, repaired and removed in accordance with the
installation instructions contained in this document, local regulations, and municipal building codes by persons
authorised to do so.
3. All Protank cylinders must be operated and maintained in accordance with all instructions contained in this
document.
4. The warranty applies only to the components supplied by Waterware and does not extend to 3rd party
components not supplied with Protank.
5. Where the cylinder has not been installed in accordance with the installation instructions or installed such that
normal service access is difficult or inadequate, Waterware will not be responsible for rectification or the costs
to rectify and a service charge may apply (for example, removal of cupboards, doors, walls, or the use of special
equipment to move components, but not limited to these). If at the discretion of Waterware the installation is
deemed illegal or access is dangerous, service will be refused.
6. The cylinder warranty is for the period indicated in this document. Replaced or repaired components and or
complete replacements will carry a new warranty.
7. Waterware reserve the right to have the installed product returned to the factory for inspection if required.
8. Where the cylinder is installed outside the metropolitan area or further than 40 km from a Waterware
nominated service agent, travel costs shall be the owner’s responsibility.
9. Waterware reserves the right to replace the cylinder for another type if upon inspection it is deemed another
cylinder of a different type is more suitable.
Warranty Exclusions
The following exclusions may cause the warranty to become void and will result in a service charge and costs of
parts (if required).
1. Accidental damage and acts of God.
2. Failure due to abuse or misuse, improper maintenance or improper storage.
3. Failure due to incorrect or unauthorised installations.
4. Failure or damage caused by alterations, service or repair work carried out by persons other than those
authorised by Waterware.
5. Where the cylinder has failed directly or indirectly as a result of poor water quality outside the limits specified
in this document.
6. Where it is found that there is no fault with the cylinder and the issue is related to the installation or is due to
power failure.
7. Subject to any statutory provisions to the contrary, Waterware does not accept:
i. Liability for consequential damage or any incidental expenses resulting from any breach of the warranty,
ii. Claims for damage to building or any other consequential loss either directly or indirectly due to leaks or any
other faults.
