23
Troubleshooting Guide
SYMPTOM
PROBABLE CAUSE
CORRECTION
1.Softener Fails to
Regenerate
Automatically
Power supply plugged into
intermittent or dead power source
Connect to constant power source
Disconnected meter cable
Reconnect cable
Improper control valve
programming
Reset program settings
Defective power supply
Replace power supply
Meter is dirty or defective
Clean or replace meter assembly
Defective Drive motor
Replace motor
2. Regeneration at
Wrong Time
Time of day improperly set, due to
power failure
Reset time of day programming and
install 9-volt battery.
Regeneration time set improperly
Reset regeneration time program-
ming
3. Loss of Capacity
Increased raw water hardness
Increase hardness setting or de-
crease days between regeneration
Brine concentration and or / quan-
tity
Keep brine tank full of salt at all
times. Clean it yearly. Salt may be
bridged. If using a salt grid plate,
ensure refill water is over it.
Resin fouling
Call dealer. Find out how to con
-
firm it. Clean the resin and prevent
future fouling.
Poor distribution, channeling (un
-
even bed surface)
Call dealer. Check backwash flow.
Regenerate more frequently
Internal valve leak
Call dealer. Replace spacers, seals
and / or piston
Resin age
Call dealer. Check for resin oxidation
caused by chlorine. Mushy resin.
Resin loss
Call dealer. Check for correct bed
depth. Broken distributor tube. Air
or gas in bed: well gas eliminator.
Loose brine line.
4. Poor Water
Quality
Check items listed in #1, #2, and #3
Bypass valve open
Close bypass valve.
Channeling
Check for too slow or high service
flow. Check for media fouling.
5. High Salt Usage
High salt setting
Lower brine tank refill time
Excessive water in brine tank
See symptom #7
Constant flow through the unit
Indicates plumbing leak (e.g. toilet
tank)
Regenerating too frequently
Lower hardness setting or increase
days between regeneration.
Service Instructions / Instructional Videos Available at www.watersoftinc.com
