Waters Network Systems
User’s Manual
Page 54
PSX/MS1008-TX
1. A complete description of the problem, including the following:
a. The nature and duration of the problem
b. Situations when the problem occurs
c. The components involved in the problem
d. Any particular application that, when used, appears to create the problem
2. An accurate list of Waters Network Systems product model(s) involved. Include the
date(s) that you purchased the products from your supplier.
3. It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the various
network media types being used.
4. A record of changes that have been made to your network configuration prior to the
occurrence of the problem. Any changes to system administration procedures
should all be noted in this record.
6.2
Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization (RMA)
number. To obtain an RMA number, call Waters Network Systems Customer Service at
800.328.2275 during business hours of 8:00 am to 5:00 pm (CT) or email
. When calling, please have the following information readily
available:
Name and phone number of your contact person
Name of your company/institution
Your shipping address
Product name
Failure symptoms, including a full description of the problem
Waters Network Systems will carefully test and evaluate all returned products, will
repair products that
are under warranty at no charge, and will return the
warranty-repaired units to the sender with shipping charges prepaid (see Warranty
Information at the end of this manual for complete details). However, if Waters
cannot duplicate the problem or condition causing the return, the unit will be returned
as:
No Problem Found
.
Waters Network Systems reserves the right to charge for the testing of non-defective
