TROUBLESHOOTING PROCEDURES 1
Problem
Cause
Solution
1. Timer does not
display time of day
a. Transformer unplugged
a. Reconnect transformer
b. No power at outlet
b. Repair or use working outlet
c. Defective transformer
c. Replace transformer
d. Defective PC board
d. Replace PC board
2. Timer does not
display correct time
of day
a. Outlet is on a switch
a. Use unswitched outlet
b. Power outage
b Reset time of day
c. Defective PC board
c. Replace PC board
3. No
softening/filtering
display when water
is flowing
a. Bypass valve in bypass position
a. Put bypass in Service position
b. Meter cable disconnected
b. Reconnect to PC board
c. Restricted/stalled meter turbine
c. Remove meter and check for debris
d. Defective meter
d. Replace meter
e. Defective PC board
e. Replace PC board
4. Unit regenerates at
wrong time of day
a. Past power outage
a. Reset time of day
b. Wrong time of day displayed
b. Reset time of day
c. Time of regeneration set wrong
c. Reset time of regeneration
d. Control set at "on 0"
d. Check with regen time option in
programming
e. Control set at on 0
e. Check with regen time option in
programming
5. ERROR followed by
a code number
ERROR code 1001:
Unable to recognize
start of
regeneration
ERROR code 1002:
Unexpected stall
ERROR code 1003:
Motor ran too long.
Timed out trying to
reach next cycle
position.
If other codes appear
contact factory
a. Valve has just been serviced
a. Press NEXT and REGEN for 3
seconds or momentarily unplug power
source from PC board
b. Foreign material stuck in valve
b. Check piston and spacer stack for
obstruction
c. Excessive piston resistance
c. Replace piston(s) and spacer stack
d. Piston not in home position
d. Press NEXT and REGEN or
momentarily unplug PC board power
e. Motor gears not fully engaged. Motor wires
broken. Failed motor.
e. Check motor and wiring
f. Center drive gear reflector dirty or
damaged. Missing or broken gear.
f. Replace or clean drive gear(s)
g. Drive bracket incorrectly aligned on
backplate
g. Reset drive bracket
h. PC board is damaged or defective
h. Replace PC board
i. PC board incorrectly aligned on drive
bracket
i. Reset PC board onto drive bracket