WS2H and WS3 Drawings and Service Manual
Page 39
Problem
Possible Cause
Solution
17. Err – 1003 = Control valve
motor ran too long and was
unable to
fi
nd the next cycle
position
a. Motor failure during a regeneration
b. Foreign matter built up on piston
and stack assemblies creating
friction and drag enough to time out
motor
c. Drive bracket not snapped in
properly and out of position enough
that reduction gears and drive gear
do not interface
d. Low voltage slowing drive
a. Check motor connections then Press
NEXT and REGEN buttons for about 3
seconds to resynchronize software with
piston position.
b. Replace piston and stack assemblies.
Press NEXT and REGEN buttons
for about 3 seconds to resynchronize
software with piston position.
c. Snap drive bracket in properly then
press NEXT and REGEN buttons
for about 3 seconds to resynchronize
software with piston position.
d. See Table 2 Software and Power Supply
Compatibility
18. Err - 14001 = Message
queue full
a. Master PC Board did not receive a
response from slave units.
a. Press NEXT and REGEN buttons
for about 3 seconds to resynchronize
software with piston position.
19. Err -15003 = Motorized
Bypass or MAV for NHBP valve
motor ran too long and unable to
fi
nd the proper park position
Motorized Alternating Valve =
MAV
No Hard Water Bypass = NHBP
a. Control valve programmed for
ALT A or noHbP without having a
motorized drive securely connected
to the 2 pin terminal labeled
“BYPASS” on the main PC Board
b. Poor wire connection
c. Excess drag causing timeout before
stall
d. Motorized Bypass or MAV for
NHBP motor not fully engaged
with reduction gears
a. Press NEXT and REGEN buttons
for about 3 seconds to resynchr
onize
software with piston position. Then re-
program valve to proper setting
b. Remove power and check connection
for Motorized Bypass or MAV for
NHBP motor to PC Board two pin
connection labeled BYPASS. Make
sure wires in connector are inserted
securely and no wires are broken. Clean
pins on PC Board by plugging and
unplugging the connector a few times
to remove excess protective coating.
Press NEXT and REGEN buttons
for about 3 seconds to resynchronize
software with piston position.
c. Open up Motorized Bypass or MAV for
NHBP
to check for obstructions
d. Properly insert motor into casing, do
not force into casing. Press NEXT and
REGEN buttons for about 3 seconds
to resynchronize software with piston
position.
