Page 36
WS2H and WS3 Drawings and Service Manual
Problem
Possible Cause
Solution
7. Control valve does not
regenerate automatically but
does
when the REGEN button is
depressed and held.
a. Bypass/ isolation valves in bypass
position
b. Meter is not connected to meter
connection on PC Board
c. Restricted/ stalled meter turbine
d. Incorrect programming
e. Meter wire not installed securely
into three pin connector
f. Defective meter
g. Defective PC Board
a. Turn bypass/ isolation valves handles to
place in service position
b. Connect meter to three pin connection
labeled FLOW on PC Board
c. Remove meter and check for rotation or
foreign material
d. Check for programming error
e. Verify meter cable wires are installed
securely into three pin connector
labeled FLOW
f. Replace meter
g. Replace PC Board
8. Hard or untreated water is
being delivered
Check water quality directly at unit
outlet
1) Water quality is good
a) Bypass/ isolation valves are
open or faulty
2) Water quality is poor
a) Damaged seal/stack assembly
b) Faulty riser tube or seal
c) Control valve body type and
piston type mix matched
3) Media is exhausted, water quality
is poor
a) Higher than anticipated water
usage
b) Meter not registering
c) No regenerant or low level of
regenerant in regenerant tank
d) Control fails to draw in
regenerant
e) Water quality
fl
uctuation
f) Fouled media bed
1) External Bypass Leak
a) Fully close bypass/ isolation
valves or replace
2) Internal Bypass Leak
a) Replace seal/stack assembly
b) Verify seal placement &
engagement with riser
c) Verify proper control valve body
type and piston type match
3) No internal leaks
a) Check program settings or
diagnostics for abnormal water
usage
b) See Troubleshooting Guide #3
c) Check re
fi
ll setting in
programming. Check re
fi
ll
fl
ow
control for restrictions or debris
and clean or replace, check re
fi
ll
fl
ow control rate for proper
fi
ll
time.
d) Refer to Troubleshooting Guide
# 12
e) Test water and adjust program
values accordingly
f) Replace media bed
9. Control valve uses too much
regenerant
a. Improper
re
fi
ll setting or re
fi
ll
fi
ll
fl
ow control is not sized properly
b. Improper program settings
c. Control valve regenerates
frequently
a. Check re
fi
ll
setting and check re
fi
ll
fl
ow control for proper re
fi
ll rate.
b. Check program
setting to make sure
they are speci
fi
c to the water quality
and application needs
c. Check for leaking
fi
xtures that may
be exhausting capacity or system is
undersized
