11. Troubleshooting Guide
As a general prevention measure, we recommend carrying out the maintenance of the elements
when the warning to replace the cartridges is displayed.
Nevertheless, unforeseen situations could turn up requiring intervention in the equipment. The
following guidelines attempt to compile most of these situations and the best corrective action.
Trouble
Action
The screen does not light or the menu does not work
Unplug the equipment. Disconnect the Plug-in.
Connect first the plug-in and then plug the equipment into the
power system.
If the fault continuous, check the electrical connection:
Connection to the power system, transformer, electronic card
The equipment does not produce water or water production
flow is very low
Check that the water supply is not turned off.
Check the inlet pressure: The lower it is, the lower the
performance of the equipment.
Release the pretreatment cartridges and check the degree of
fouling: If they are very dirty, the silting blocks the flow of water.
Check that the stopcock to the tank is Open.
Check that the tube connecting the equipment and the tank is
not trapped or accidentally pinched.
If the above checks do not indicate deviations, the lower
production may be due to RO membrane depletion.
The conductivity of the water produced is high
Possible depletion of the resin: Replace the cartridges
Check that water flows through the rejection tube
The tank's filling level is inadequate
Level positioning is incorrect
Check the level connections
The deionisation resin lasts for short time
Possible depletion of the RO membrane
The equipment loses water
Failure in some of the equipment's connection. Or leak in the
pump
Consult Technical Assistance Service
After replacing the pretreatment, the warning message did
not deactivate
Reset the hour meter to 0 (see 8.3.3)
