PC-505B Manual, Rev. 201013
Warner
Instruments
A Harvard Apparatus Company
43
Warranty and service
We recommend that all questions regarding service be referred to our Technical Support
department at (800) 547-6766.
Normal business hours are 8:30 AM to 5:30 PM (EST), Monday through Thursday and 8:30
AM to 5:00 PM on Friday. Our offices are located at 84 October Hill Rd, Holliston, MA 01746,
and we can be reached by phone at (800) 232-2380. In addition, we can be reached by e-mail at
[email protected] or through our website at http://www.warneronline.com.
Warranty
The model
PC-505B
is covered by our Warranty to be free from defects in materials and
workmanship for a period of three years from the date of shipment. If a failure occurs within
this period, we will either repair or replace the faulty component(s). This warranty does not
cover instrument failure or damage caused by physical abuse or electrical stress (inputs
exceeding specified limits).
In the event that instrument repairs are necessary, shipping charges to the factory are
the customer's responsibility. Return charges will be paid by Warner Instruments. Returns
cannot be accepted with a prior Returns Merchandise Authorization (RMA) in place.
This warranty is not extended to electrode holders since these items are considered
disposable.
Service notes
A)
If the instrument
POWER
light fails to light, check the fuse at the rear panel. If the fuse is
found to be defective replace it with a 3AG 1/2 amp normal blow fuse (1/4 amp for
facilities using 220-240 V line voltages). If the replacement fuse also fails, please call
Warner Instruments for assistance.
B)
Occasionally, a knob on the front panel will loosen after long use. These are "collet" style
knobs and are tightened with a screw located under the knob cap. To gain access to the
adjustment screw, pry the cap off with a thin bladed screwdriver or similar tool.
C)
Should service be required, please contact the factory. The problem may often be
corrected by our shipping a replacement part. Factory service, if required will be
expedited to minimize the customer inconvenience.
D)
Instruments are inspected immediately upon receipt and the customer is notified if the
repair is not covered by the warranty. Repairs can often be completed in 1-2 days from
our receipt of the instrument.
If factory service is required, please observe the following instructions:
1)
Package the instrument with at least 3 inches of cushioning on all sides. Use the original
shipping carton if it is available.
2)
Insure the shipment for its full value.
3)
Include with the shipment the requested RMA documentation.
