5
- Call Distribution Algorithm
- Linear
- Circular
- Uniform (Round robin): Randomly chooses who will receive the call
- Uniform (Longest idle): Will ring the person who has been off of the phone the longest
- Ring all: All calls will ring in the hunt group
- Ring Each Member for (Sec)
- Adjust the amount of time for the call to ring each person before moving to the next
Hunt Groups | Log In or Out
If a user is part of a hunt group, they are able to change their status to log in or out of the group.
1. After logging into the CommPortal, select
Groups
2. Within the group, change your status to
Login
or
Logout
*Users can see other users status on this screen.
*Admin users can access all CommPortal user accounts to change their status.
Intercom | Automatic Answer
The automatic answer setting determines whether the phone may answer certain types of calls, (usually
this is used for intercom calls). To change this setting, follow these steps:
1. After logging into the CommPortal, select
Devices
at the bottom left
2. Select
Set Keys
3. Below the image of the desk phone, select
Edit
4. Select
User
and then
Call Services
5. Change the Automatic Answer radio button to
No
to turn off auto answering, or
Yes
to turn on
6. Select
Save Changes
