28
Appendix
28
I cannot hear
the dial tone.
Disconnect the telephone line cord from the telephone
where the headset base is connected. Then, connect
the telephone line cord to another telephone. If there
is no dial tone on that other telephone either, then the
telephone line cord may be defective. Try installing a
new telephone line cord.
If changing telephone line cord does not help, the wall
jack (or the wiring to this wall jack) may be defective.
Contact your telephone service provider.
You may be using a new cable or VoIP service, the
existing telephone jacks in your home may no longer
work. Contact your service provider for solutions.
I cannot dial
out.
Make sure there is a dial tone before dialing. It
is normal if the headset takes a second or two to
synchronize with the telephone base before producing
a dial tone. Wait an extra second before dialing.
The battery
does not
charge in the
headset or
the headset
battery does
not accept
charge.
Make sure the headset is placed in the headset base
or charger correctly.
If the battery is completely depleted, charge the battery
for at least 30 minutes before use.
You may need to purchase a new battery.
The telephone
does not ring
when there is
an incoming
call.
Make sure the ringer volume is not set to off.
The handset may be too far from the telephone base.
Move it closer to the telephone base.
I hear other
calls when
using the
telephone.
Disconnect the telephone line cord from the telephone
where the headset base is connected. Then, connect
the telephone line cord to another telephone. If you still
hear other calls, the problem is probably in the wiring
or telephone service. Contact your service provider.
Frequently asked questions
