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Appendix

If you have difficulty with your product, please try the following
suggestions. For customer service, visit our website at

businessphones.vtech.com

or call

1 (800) 222–3111

In Canada, dial

1 (866) 267-7377.

I cannot find
complete
instructions
on headset
connection,
lifter setup,
or headset
wearing
styles.

Download the complete instructions on the selected
topics

under the product page of

VH6210

VH6211

businessphones.vtech.com/support/downloads

For headset connection methods:

“

Option 1: Connect to IP phone via EHS”

“

Option 2: Connect to traditional corded phone”

“

Option 3: Connect to traditional corded phone

with Lifter”

“

Option 4: Connect to a computer”

For headset wearing styles:

“

Over-the-ear hook”

“

Over-the-head band”

“

Behind-the-neck band”

For VTech Softphone Call Manager :

“

VTech Softphone Call Manager -

Installation and Operation Guide”

My headset
does not work
at all.

Make sure the headset and headset base are installed

properly, and batteries are installed and charged

correctly. For optimum daily performance, return the

handset to the telephone base after use.

Frequently asked questions

Содержание VH6210

Страница 1: ...fice Wireless Headset VH6211 Convertible Office Wireless Headset with Lifter Abridged user s manual BC Go to businessphones vtech com to register your product for enhanced warranty support and the latest VTech product news ...

Страница 2: ...ption 3 Connect to traditional corded phone with Lifter Option 4 Connect to a computer Headset wearing styles Over the ear hook Over the head band Behind the neck band VTech Softphone Call Manager VTech Softphone Call Manager Installation and Operation Guide For customer service or product information visit our website at businessphones vtech com or call 1 800 595 9511 In Canada please dial 1 800 ...

Страница 3: ...Skype or Skype for Business using the VTech Softphone Call Manager VTech Softphone Call Manager is the hub for call control which enables you to answer or end and mute or end mute a call directly from your headset You can also configure the advanced feature settings such as low battery alert ringer tone second inbound call alert or microphone mute alert at the software VH6211 Convertible Office Wi...

Страница 4: ...k Behind the neck band Four over the ear hooks Four earbuds Over the head band What s in the box Your product package contains the following items Save your sales receipt and original packaging in the event warranty service is necessary User s manual For VH6210 VH6211 USB cable ...

Страница 5: ...base power adapter Corded phone connection cable Headset base What s in the box Headset audio cable EHS cable 1 EHS cable 2 Auxiliary ring detector Corded handset lifter For VH6211 only For VH6210 VH6211 con t ...

Страница 6: ...n off 11 PHONE mode and PC mode 11 Operate PHONE mode 12 Operate with IP phone via EHS 12 Operate with corded phone 13 Operate with corded phone via Lifter 13 PC mode 14 VTech Softphone Call Manager 14 Call settings 15 Auto Answer 15 Change Audio Bandwidth 15 Headset ringer 16 Anti Startle G616 16 Temporary ringer silencing 17 Volume control 17 Mute 17 Hot swappable headset battery replacement 18 ...

Страница 7: ... For C UL compliance 37 Mesures de sécurité importantes 37 FCC Part 68 and ACTA 41 FCC Part 15 43 California Energy Commission battery charging testing instructions 44 Limited warranty 45 Disclaimer and Limitation of Liability 48 Technical specifications 49 ...

Страница 8: ... while on a call 2 ON OFF button and LED light Press to make answer or end a call See page 24 for lights behavior 3 MUTE Mute the microphone during a call 4 Battery with cover attached The battery is permanently attached to the battery compartment cover and they are inseparable from each other Remove the entire assembled unit to replace the battery 5 Microphone ...

Страница 9: ...r charging 3 MUTE SPARE BATT light See page 26 for lights behavior 4 PHONE mode button and light Press to enter the PHONE mode See page 26 for lights behavior 5 PC mode button and light Press to enter the PC mode See page 26 for lights behavior 6 PAIR Press to initiate headset registration or deregistration 7 Spare battery compartment cover 8 POWER jack green dot 9 PHONE jack blue dot 10 EHS jack ...

Страница 10: ...omatically answer a call when it is lifted from the charging cradle 14 Corded handset audio adjust switch Use this switch to adjust the corded handset audio when you have connected the headset base to a corded telephone 15 WB Wideband NB Narrowband switch Use this switch to adjust the audio bandwidth Wideband audio delivers wider frequency response and higher HD audio quality Headset base ...

Страница 11: ...y time If you slide the WB NB wideband narrowband switch to WB for enhanced audio quality the power consumption will also be increased thereby resulting in reduced talk time see page 15 To order a replacement battery pack model BT291865 visit our website at businessphones vtech com or call 1 800 595 9511 In Canada dial 1 866 267 7377 1 Align the metallic contacts between the battery and the batter...

Страница 12: ... when the spare battery is charging and off when it is fully charged NOTE For optimal performance charge the headset battery for at least 30 minutes before use The battery is fully charged after 2 hours of continuous charging When the headset is not in use recharge by hanging it onto the headset base Power up the headset base Plug the small end of the headset base power adapter labelled to the POW...

Страница 13: ...h timely battery replacement Align the metallic contacts between the battery and the battery compartment and then place the battery down 2 Slide the battery until it clicks into place The MUTE SPARE BATT light turns green when charging 3 Slide the battery compartment cover back to the headset base 1 NOTE For optimal performance charge the spare battery for at least 30 minutes before use The batter...

Страница 14: ...one connection cable provided You need to physically lift the corded handset off the corded phone base cradle before you can use the headset to join in the call Option 3 Connect to traditional corded phone with Lifter for VH6211 only You can connect the headset to a corded phone using the corded phone connection cable and lifter provided see page 22 The headset acts as a supplementary device that ...

Страница 15: ...sphones vtech com support downloads to download the respective instructional document Option 1 Connect to IP phone via EHS Connect the headset to an IP phone using the EHS cable and headset audio cable provided Visit businessphones vtech com for the compatibility lists of IP phone models that are compatible for EHS connection as well as the respective EHS adapter s that you need to purchase separa...

Страница 16: ...e USB cable provided to connect the headset to your computer Your headset supports calls through Skype or Skype for Business softphone calls Install VTech Softphone Call Manager before operating in PC mode Connection methods Option 2 Connect to a traditional corded phone Use the corded phone connection cable provided to connect the headset to a traditional corded phone Corded phone connection cabl...

Страница 17: ...s of the three wearing styles of headset visit the product page of VH6210 or VH6211 at businessphones vtech com support downloads to download the respective instructional document Over the head band Attach the headband and fit it to your head Behind the neck band Attach the headband and place it around your head Over the ear hook Use the earhook and earbud to fit the headset to your ear ...

Страница 18: ... is being powered off PHONE mode and PC mode Before using the headset you may change the operation mode of your headset When the headset is not in use you can choose between PHONE mode and PC mode To choose PHONE mode Press the PHONE button on the headset base The PHONE light turns on To choose PC mode Press the PC button on the headset base The PC light turns on NOTE You can also switch back and ...

Страница 19: ...l the telephone number using the dialing keys on the IP phone NOTE The headset supports hot swapping in which the current call on the headset will remain connected if you replace the battery within five minutes To answer a call Press the ON OFF button on the headset to answer an incoming call or lift the headset if auto answer is set to on The EHS connection automatically takes the line on your IP...

Страница 20: ...adset will remain connected if you replace the battery within five minutes To answer a call 1 Lift the corded handset to take the line at your corded phone 2 Press the ON OFF button on the headset to answer an incoming call You hear the caller through the headset earpiece To end a call 1 Press the ON OFF button on the headset to leave the phone conversation at the headset 2 Place the corded handse...

Страница 21: ...e a call directly from your headset You can also configure the advanced feature settings such as low battery alert ringer tone second inbound call alert or microphone mute alert at the software Download VTech Softphone Call Manager under the product page of VH6210 or VH6211 at businessphones vtech com support downloads Unzip and install the file after download For detailed installation and operati...

Страница 22: ...om to OFF Change Audio Bandwidth The wideband audio mode works only if the telephone to which your headset is connected supports wideband audio When you slide the audio bandwidth from NB Narrowband to WB Wideband the frequency response of a call will be widened and the HD audio quality will be enhanced whilst the battery power consumption will also be increased thereby resulting in reduced talk ti...

Страница 23: ...t this feature is disabled When this feature is enabled the headset limits sound levels at 102 dBA as recommended in the G616 2006 guideline issued by the Australian Communications Industry Forum ACIF When this feature is disabled the headset limits sound levels at 118 dBA to protect your hearing To enable the G616 Audio Limiting Press the following headset keys in sequence VOL VOL VOL VOL The LED...

Страница 24: ...during a call Press VOLUME MICROPHONE on the right side of the headset base to adjust the speaking volume for all registered headsets Prolonged exposure to high volume levels using the headset may damage your hearing Mute The mute function turns off the microphone You can hear the caller but the caller cannot hear you To mute a call Press MUTE on the headset to turn off the microphone You hear the...

Страница 25: ...ll remain connected if you replace the battery within five minutes so that you can even have an unlimited talk time with timely battery replacement During a call 1 Slide open the battery compartment cover on the headset base 2 Take the spare battery out of the headset base battery compartment 3 Remove any headset attachments 4 Slide to pull the current headset battery out of the headset 5 Insert t...

Страница 26: ...adset into the headset base battery compartment for recharging The MUTE SPARE BATT light turns green when the spare battery is charging 7 Slide the battery compartment cover back to the headset base Hot swap Hot swappable headset battery replacement con t Setting ...

Страница 27: ...adset is not in use and the ring detector is turned off Flashes slowly when the headset is in use and the ring detector is turned off Blue On when the headset is not in use and the ring detector is turned on Flashes four times every three seconds when the ring detector detects an incoming call Flashes slowly when the headset is in use and the ring detector is turned on Off The headset base does no...

Страница 28: ...nsitivity of the ring detector 8 ADJUST LIFTER knob Adjusts the height of the lifter arm 9 Adhesive tape Remove the protective strips before attaching the lifter to the telephone base 10 Internal ringer detector Detects the telephone ringer and sends a ring tone to the headset earpiece 11 Switch hook presser Pressing on the headset raises or lowers the switch hook presser 6 9 8 7 5 11 10 ...

Страница 29: ... connected if you replace the battery within five minutes To answer a call Press the ON OFF button on the headset to answer an incoming call or lift the headset if auto answer is set to on The lifter s switch hook presser rises and releases the switch hook You hear the caller through the headset earpiece To end a call Press the ON OFF button on the headset to end a call The lifter s switch hook pr...

Страница 30: ...ess Headset comes pre registered to the headset base You can add one more VH621 Convertible Office Wireless Accessory Headset to your VH6210 VH6211 system For more details refer to the user s manual that comes with your new VH621 Convertible Office Wireless Accessory Headset Appendix ...

Страница 31: ...e Steady light on The battery is fully charged Flash every 10 seconds The headset is not in the headset base Flash 2 times every 3 seconds The headset is in use Flash 3 times Powering on Flash 4 times every 4 seconds There is an incoming call in PHONE mode Purple Steady light on The battery is well charged Red and blue Alternate slowly The headset is not registered Alternate quickly The headset is...

Страница 32: ...s every 20 seconds Low battery warning Three rapid beeps every 20 seconds The headset is out of range Three rapid beeps The headset is powering on or off Headset alert prompts Mute on The microphone is muted Mute off The microphone is re activated Not registered ON OFF button is pressed while the headset is not registered Out of range The headset is on a call and out of range Any key is pressed wh...

Страница 33: ...NE mode is selected as the default mode on the idle headset base Flashes four times every four seconds when there is an incoming call Flashes twice every three seconds when the headset is in use in PHONE mode Flashes slowly when a call is on hold in PHONE mode PC Blue Steady blue when PC mode is selected as the default mode on the idle headset base Flashes twice every three seconds when the headse...

Страница 34: ...rt downloads For headset connection methods Option 1 Connect to IP phone via EHS Option 2 Connect to traditional corded phone Option 3 Connect to traditional corded phone with Lifter Option 4 Connect to a computer For headset wearing styles Over the ear hook Over the head band Behind the neck band For VTech Softphone Call Manager VTech Softphone Call Manager Installation and Operation Guide My hea...

Страница 35: ...ond or two to synchronize with the telephone base before producing a dial tone Wait an extra second before dialing The battery does not charge in the headset or the headset battery does not accept charge Make sure the headset is placed in the headset base or charger correctly If the battery is completely depleted charge the battery for at least 30 minutes before use You may need to purchase a new ...

Страница 36: ...your VoIP calling software are set to use your VTech Headset My headset isn t working I want to replace my headset with a new headset You need to deregister the headset from the current headset base and then register it to the new headset base To deregister the headset from the headset base Press and hold the PAIR button on the headset base at least 10 seconds until the MUTE SPARE BATT light on th...

Страница 37: ...Remove the headset from the headset base Press and hold the PAIR button for about four seconds until the PHONE light on the headset base turns on and then release the button Return the headset to the headset base for registration The LED light alternates quickly in red and blue It takes about 60 seconds to complete the registration process Once the headset is registered The LED light turns red whe...

Страница 38: ...xe wants to use Skype Make sure you have chosen Allow Access The light on the headset is off while charging Make sure the cables are plugged in correctly and securely and that the battery is securely installed in the wireless headset Make sure the headset is sitting properly on the base to charge The switch hook presser of the handset lifter doesn t rise at all Make sure you do not plug in the EHS...

Страница 39: ...se from A to F until you obtain good sound quality My corded phone is ringing but my headset is not ringing Make sure that the RING ON OFF button on the lifter is turned on If the RING ON OFF button is turned off the headset does not ring If the speaker of your corded phone is not located under the lifter install the auxiliary ring detector Adjust the sensitivity of the ring detector Make sure the...

Страница 40: ...rms Electrical storms can sometimes cause power surges harmful to elec tronic equipment For your own safety take caution when using electrical appliances during storms Cleaning your headset Your headset has a durable plastic casing that should retain its luster for many years Clean it only with a soft cloth slightly dampened with water or a mild soap Do not use excess water or cleaning solvents of...

Страница 41: ...ilation industrial gases cleaning solvents gasoline vapors etc a leak of natural gas etc Do not use this product near water or when you are wet For example do not use it in a wet basement or shower or next to a swimming pool bathtub kitchen sink or laundry tub Do not use liquids or aerosol sprays for cleaning If the product comes in contact with any liquids unplug any line or power cord immediatel...

Страница 42: ... on corded telephones Electrical power The headset base of this wireless headset must be connected to a working electrical outlet which is not controlled by a wall switch Calls cannot be made from the headset if the headset base is unplugged or switched off or if the electrical power is interrupted Potential TV interference Some wireless headsets operate at frequencies that may cause interference ...

Страница 43: ...llowed Do not dispose of the batteries in a fire Check with local waste management codes for special disposal instructions To prevent fire or shock hazard do not expose this product to water or any type of moisture Observe proper polarity orientation between the battery and metallic contacts Do not disassemble your headset There are no user serviceable parts inside Refer to qualified service perso...

Страница 44: ...t et ne devrait pas déposer un casque d écoute chargé dans son chargeur si le chargeur du casque d écoute se trouve dans un environnement comportant une concentration de gaz inflammables ou ignifuges à moins de se trouver dans un endroit où la ventilation est adéquate N utilisez pas ce produit près de l eau ou lorsque vous êtes mouillés Par exemple ne l utilisez pas dans des sous sols humides ou s...

Страница 45: ...pile avec une pile du même type Jetez les piles épuisées en respectant les instructions Spécifiquement en rapport avec casque d écoute sans fil Confidentialité Les mêmes caractéristiques qui rendent le casque d écoute sans fil si pratique créent également des restrictions Les appels téléphoniques sont transmis entre le socle du casque d écoute et le casque d écoute par le biais d ondes radio et il...

Страница 46: ...auser des brûlures ou autres blessures corporelles Le sceau de l organisme de recyclage RBRCMD sur les piles au lithium ion signifie que le fabricant de cet appareil participe volontairement au programme industriel visant à reprendre et recycler ce type de piles lorsqu elles ne servent plus au sein du territoire des États Unis et du Canada Vous devez apporter ces piles chez un détaillant participa...

Страница 47: ...urs cardiaques ne s applique qu aux dispositifs numériques sans fil L organisme Wireless Technology Research LLC WTR une firme de recherche indépendante a mené une évaluation pluridisciplinaire des interférences entre les dispositifs numériques sans fil et les stimulateurs cardiaques implantés dans l organisme Appuyée par l Administration des aliments et drogues FDA des États unis la firme WTR rec...

Страница 48: ...ld be five 5 0 or less For more information please contact your telephone service provider This equipment may not be used with party lines If you have specially wired alarm dialing equipment connected to your telephone line ensure the connection of this equipment does not disable your alarm equipment If you have questions about what will disable alarm equipment consult your telephone service provi...

Страница 49: ... this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Privacy of communications may not be ensured when using this telephone The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met The Ringer Equivalence Number REN fo...

Страница 50: ...the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is needed Consult the dealer or an experienced radio TV technician for help Changes or modifications to this equipment not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment This device complie...

Страница 51: ... light on the headset base starts flashing release PAIR and then press it again within two seconds The process takes up to one minute to complete When the headset successfully enters the CEC battery charging testing mode the LED light flashes slowly in red and blue NOTE When the headset fails to enter this mode repeat all the steps mentioned above To deactivate the CEC battery charging testing mod...

Страница 52: ...without charge a materially defective PRODUCT If VTech repairs the PRODUCT they may use new or refurbished replacement parts If VTech chooses to replace the PRODUCT they may replace it with a new or refurbished PRODUCT of the same or similar design VTech will retain defective parts modules or equipment Repair or replacement of the PRODUCT at VTech s option is your exclusive remedy VTech will retur...

Страница 53: ...chase see item 6 on the next page or Charges for installation or setup adjustment of customer controls and installation or repair of systems outside the unit 5 How do you get warranty service To obtain warranty service in the United States of America visit businessphones vtech com or call 1 800 595 9511 In Canada call 1 866 267 7377 NOTE Before calling for service please review the user s manual a...

Страница 54: ...rranty and you should not rely on any such modification State Provincial Law rights This warranty gives you specific legal rights and you may also have other rights which vary from state to state or province to province Limitations Implied warranties including those of fitness for a particular purpose and merchantability an unwritten warranty that the PRODUCT is fit for ordinary use are limited to...

Страница 55: ...third parties that may arise through the use of this product VTech Communications Inc and its suppliers assume no responsibility for any damage or loss caused by deletion of data as a result of malfunction dead battery or repairs Be sure to make backup copies of important data on other media to protect against data loss Company VTech Communications Inc Address 9590 SW Gemini Drive Suite 120 Beaver...

Страница 56: ...z 1928 448MHz Channels 5 Operating temperature 32 F 122 F 0 C 50 C Headset base voltage AC voltage 60Hz 96Vrms 127Vrms Headset base voltage AC adapter output Output 1 6VDC 450mA Output 2 6VDC 300mA Headset operating voltage 3 2VDC 4 2VDC Replacement battery 3 7V 140mAH ...

Страница 57: ... GROUP OF COMPANIES VTech is a registered trademark of VTech Holdings Limited Specifications are subject to change without notice 2017 VTech Communications Inc All rights reserved 10 17 VH6210_VH6211_CIB_V1 0 Designed to fit your home And your life ...

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