Appendix
77
Troubleshooting
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the telephone base to another location, preferably to a higher location.
If the other phones in your home are having the same problem, contact your telephone
service provider (charges may apply).
Test a working phone at the phone jack. If another phone has the same problem,
contact your telephone service provider (charges may apply).
Other electronic products such as HAM Radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Remove and install the battery again. Place the cordless handset in the telephone base.
Wait for the cordless handset to reestablish its connection with the telephone base.
Allow up to one minute for this to take place.
Your line cord might be malfunctioning. Try installing a new line cord.
My calls cut in and out while I’m using my cordless handset.
Other electronic products such as HAM Radios and other DECT phones can cause
interference with your cordless phone. Try installing your phone as far away as possible
from these types of electronic devices.
Do not install this phone near a microwave oven or on the same electrical outlet. You
might experience decreased performance while the microwave oven is operating.
If you plug your phone in with a modem or surge protector, plug the phone (or modem/
surge protector) into a different location. If this does not solve the problem, relocate your
phone or modem farther apart from one another, or use a different surge protector.
Relocate your telephone base to a higher location. The phone might have better
reception when installed in a high area.
If the other phones in your home are having the same problem, contact your telephone
service provider (charges may apply).
The charge light is off or blinking.
Make sure you plug the power and line cords in correctly and securely.
Unplug the electrical power. Wait for 15 seconds, then plug it back in. Allow up to one minute
for the cordless handset and telephone base to reset.
Clean the cordless handset and telephone base charging contacts each month with a pencil
eraser or cloth.
A blinking
CHARGE
light is an indication that the battery is not connected to the handset or
missing completely. Ensure that the battery is installed properly.
My caller ID isn’t working.
Caller ID is a subscription service. You must subscribe to this service from your
telephone service provider for this feature to work on your phone.
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Appendix
78
Troubleshooting
The caller must be calling from an area that supports caller ID.
Both your and your caller’s telephone service providers must use caller ID compatible
equipment.
If you subscribe to high-speed Internet service (DSL - digital subscriber line) through
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telephone wall jack (page 5
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from DSL interference. Please contact your DSL service provider for more information
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System does not receive caller ID when on a call.
Make sure you subscribe to caller ID with call waiting features from your telephone
service provider. Caller ID feature works only if both you and the caller are in areas
offering caller ID service, and if both telephone service providers use compatible
equipment.
Incomplete messages.
If a caller leaves a very long message, part of it may be lost when the system
disconnects the call after four minutes.
If the caller pauses for longer than seven seconds, the system stops recording and
disconnects the call.
If the system’s memory becomes full during a message, the system stops recording and
disconnects the call.
If the caller’s voice is very soft, the system may stop recording and disconnect the call.
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Press
/
VOL
to increase the telephone base speaker volume.
Press
/VOLUME
on a cordless handset to adjust the message playback volume.
System does not answer after the correct number of rings.
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Make sure that the answering system is on.
ANS ON
should show on the handset and
/ANS ON/OFF
light on the telephone base should be on.
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If toll saver is activated, the number of rings changes to two when you have new
messages stored (page 21).
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If the memory is full or the system is off, the system will answer after 10 rings.
In some cases, the answering system is affected by the ringing system used by your
telephone service provider.
If you subscribe to voicemail service, change the number of rings so that your answering
system answers before your voicemail answers (page 59). To determine how many rings
activate your voicemail, contact your telephone service provider.
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