Installation and Operation Manual | VOLTI Home Charging Device
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7. Warranty
7.1 Warranty terms
VOLTI ensures that the product will be free from material and workmanship related defects. Also the
product will be free from design errors for one (1) year from the original purchase date. If the product is
deemed to be defective in construction, manufacturing or material while in the warranty period, VOLTI will,
at its discretion, replace or repair the product. At VOLTI
’s discretion, the repaired parts and/or replacement
products can be of either new or refurbished products.
This warranty does not cover products that are subject to improper installation, incorrect connection of
peripherals, external electrical interference, external electrical faults, accident, disaster, misuse, abuse,
neglect, improper maintenance, or any and all changes made to the product that are not approved by
VOLTI with a written notification of VOLTI, disassembly, operation outside the VOLTI Charging Station
specifications, including but not limited to incorrect line/neutral/ground, earth connection, or in a way that is
outside the operation and installation guidelines mentioned in this manual.
Any service and repairs outside of the warranty period and conditions, shall be performed at the rates,
terms and conditions that are in effect at the time of repair. The warranty coverage includes parts and
factory labor required to repair the VOLTI Charging Station, but excludes any on-site labor costs accrued
for un-installing or reinstalling the repaired or replaced VOLTI Charging Station.
Cost of freight for returning the Charging Station to VOLTI is excluded from this warranty and is not
covered by VOLTI. Shipping of repair parts and/or replacement VOLTI Charging Station to the purchaser is
included and covered by this warranty. This warranty is not valid if product markings, serial number,
trademarks etc. have been removed, defaced or altered. This VOLTI Charging Station is NOT suitable for
plug-in applications and any modifications to create a plugin application voids this warranty.
This warranty does not cover damages such as scratches, dents, and/or normal aging that are of cosmetic
aspects.
Any other implied or expressed warranties in relation to this product, including but not limited to the
warranty of general suitability and fitness for a particular purpose, are hereby excluded. In some regions /
countries, such exclusion of implied warranties are not permitted. For these regions / countries, the above
statement may not apply.
If the product is in non-compliance with the above mentioned warranty, you are entitled to a full
replacement or repair of the defective product. If VOLTI is not able to repair or replace the VOLTI Charging
Station with exact or comparable product of VOLTI, VOLTI will refund the customer in the full amount of
purchase price. Under no circumstances shall VOLTI, a sales and/or service representative or the parent
company be held accountable to the customer or any other third party for any damages that exceed the
purchase price of the product. This limitation also applies to damages of any kind, including any direct or
indirect damages, loss of profits, loss of savings or special incidental damages, punitive of consequential
damages, whether it be caused by a breach of a contract, tort or any other means, or if such damages are
based on the use or improper use of the product, even if VOLTI or an authorized representative or dealer
of VOLTI has been advised by third parties about the possibility of such damages or any other claim.
In some regions / countries, such exclusion of incidental or consequential damages is not permitted for
some products. For these regions / countries, the above statement may not apply.
With this warranty you obtain specific legal rights. Depending on your county, you may have other rights as
well.
For more information, you can contact VOLTI customer service.
7.2 Warranty service procedure
While your VOLTI Charging Station is in the above mentioned warranty period, the purchaser may contact
VOLTI Technical Support. A VOLTI Technical Support representative will troubleshoot the VOLTI Charging
Station defect and determine whether it is covered by the warranty terms.
