Voice
Digital Audio Player VGP30
User Manual
gear
9
Combining applications
:
Working with a stand-alone desktop telephone
If you have no telephone switchboard (PBX) the VGP30 can be connected to any type of stand alone desktop phone,
such as an analogue phone, a desktop VoiP or IP Phone, or even a digital desktôp phone .
The working principal is simple : the desktop phone is connected to the VGP30 by means of its “curly cord” cable which
connects the handset to its phone. Inside the handset, there is a microphone and a loudspeaker and when the caller
is being put on-hold, the VGP30 is playing MOH while the microphone is being muted.
So if you are working from a home office or running a small business, a retail store or maybe a small service company,
you no longer need a PBX to put your callers on-hold. And if your business grows, the same VGP30 can be connected
onto a PBX enabling you to handle more calls.
Multilevel On-Hold Marketing
The versatility of the VGP30 can take you a step further :
Although your PBX may already have a MOH system to put your callers on-hold, it can not play specific messages
related to each department of that company. Medium sized or large businesses are divided in different departments
for specific activities such as marketing, sales, shipping, accounting etc.
If a department manager would like to e.g. increase the sales of some specific products, they may find it an interesting
idea to play MOH with messages promoting these products. So only the people who need to hear these messages like
dealers and resellers, could be put on-hold when calling upon this specific department or telephone extension. People
whom would be wrongly directed could be put on-hold while being transfered, on the main MOH system of the PBX.
Let’s not forget that the VGP30 can play a number of selected tracks so it also possible to play pre-selected info e.g.
In different languages, on different products or subjects. The SD card can then also be updated easily and without
spending much money, the VGP30 will become an interesting way to develop your business.
Call, Contact or Service centres : playing back selectable audio files
Call or contact centre collecting orders or in help-desk environments sometimes need to access a selection of
pre-recorded audio/MOH tracks when putting their correspendents on-hold.
This may be the case when e.g, the MOH file should be related to the company whom entrusted the call or contact centre
to speak to their customers. The operator can select a track which is related to the job performed. Each operator can play
the file needed and as SD memory cards can be changed, it is a matter of a few seconds of putting the right SD card in
the right VGP30 so that the operators can do the job they are given to do.
Public services, such as certain police departments dealing with foreigners may have use of playing usefull information
over a telephone in different languages. Middle sized PBX systems cannot perform the playback of several and selectable
audio files.This type of demand can generally be supplied by the more expensive PABX systems and generally the number
of accessible files is limited and not accessible easily by call agents.
