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ACD/UCD

13

Conditions

»

The supervisor must be logged in as a supervisor of the ACD
group.

»

The ACD agent’s station must be programmed to enable
Supervisor Monitor/Barge-In.

»

The Supervisor must have a One-Touch Record button.

ACD/UCD Available/Unavailable

If you are an ACD/UCD Agent, you can place your station in the
Available mode to receive ACD/UCD calls or in the Unavailable mode to
block ACD/UCD calls from ringing to your station.

If the enhanced mode is enabled in administrative database
programming, agents can specify the reason for their unavailable
status. This enhanced feature is used in conjunction with the

Discovery

ACD

product.

To make a station available/unavailable (normal mode):

Dial the ACD Available/Unavailable feature code [566] on the dial
pad,

-or-

Press the

preprogrammed

AVAILABLE/UNAVAILABLE button to

toggle between being in an available or unavailable status.

To make a station available/unavailable (enhanced mode):

1.

Make a

preprogrammed

AVAILABLE/UNAVAILABLE button by

pressing [SPEED] + [SPEED] + dial [566] + dial a unique identifier
code (0-9, #, or * that will be sent to the PC ACD trace for

Discovery

ACD

use).

2.

Press the

preprogrammed

AVAILABLE/UNAVAILABLE button to

toggle between being in an available or unavailable status.

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Содержание XTS Station

Страница 1: ...Vodavi Telephone Systems Station User Guide January 2005 Issue 2 0 P N 3152 00...

Страница 2: ...ludes Call Forward Off Net button Revises Attendant Unavailable feature to reflect increase of Attendant station capacity from 3 to 6 1 3 5 04 Additional telephone instrument added 1 4 9 04 Flash base...

Страница 3: ...ailable 8 ACD Login Logout 8 ACD Supervisor Display 9 ACD Supervisor Login Logout 10 Supervisor Monitor with Barge In 11 Supervisor One Touch Record 12 ACD UCD Available Unavailable 13 ACD Calls In Qu...

Страница 4: ...ack 30 Call Coverage 31 Call Forward 33 Call Forward External Off Net 34 Call Forward Follow Me 35 Call Park 37 Call Park Personal 37 Call Park Station 38 Call Park System 39 Call Pickup 40 Directed C...

Страница 5: ...erence Procedures 53 Dial By Name 56 Directory Dial 57 Do Not Disturb Page Block 59 Executive Override 61 Flash 62 Flash Key on Intercom 62 Flexible Button Programming 62 Group Listening 63 Headset Mo...

Страница 6: ...g an Outside Call 82 Paging 82 Paging Meet Me 83 Personalized Messages 84 Pre assigned Messages 84 Custom Messages 85 Date and Time Entry Messages 86 Scrollable Canned Messages 88 Personal Messages Fl...

Страница 7: ...l 102 Call Forwarding to Voice Mail Groups 102 Retrieving Voice Messages 103 Voice Mail Transfer with ID Digits 103 Voice Mailbox Button 103 Voice Mail Group Button 104 Voice Mail Group Access 104 Voi...

Страница 8: ...an be seen in a single glance When they are used as CO PBX Centrex buttons line status is easily monitored The integrated speakerphone offers call announce with hands free intercom and a hot keypad th...

Страница 9: ...ssage or to access voice messages 10 FWD Key Used to forward your calls to another station or voice mail 11 FLASH Key Used to end an outside call and to restore dial tone without hanging up receiver 1...

Страница 10: ...viii Station User Guide 8 Button Executive Telephone 11 12 2 3 4 6 5 7 9 8 13 10 1...

Страница 11: ...ccess speed dialing save number redial and last number redial This button also is used to access flex button programming 7 MUTE Key Used to activate deactivate MUTE function When activated the party o...

Страница 12: ...x Station User Guide 8 Button Enhanced Telephone Non Display 2 1 4 3 5 6 9 10 7 8...

Страница 13: ...umber redial This button also is used to access flex button programming 5 MUTE Key Used to activate deactivate MUTE function When activated the party on other end cannot hear you 6 ON OFF Key Used to...

Страница 14: ...24 Button Executive Telephone VOLUME SPEED HTP CAMP ON CONF MSG FORWARD FLASH TRANS HOLD STA 153 JUL 21 99 12 31 pm 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 ON OFF MUTE 1 2 3 abc def 4 5 6 jkl mno 7 8 9...

Страница 15: ...ing 7 trans Key Used to transfer an outside call from one station to another 8 mute Key Used to activate deactivate MUTE function When activated party on other end cannot hear you 9 camp on Key Used t...

Страница 16: ...xiv Station User Guide 24 Button IP Telephone TRANS FWD DND MUTE ICM SPEED REDIAL CONF MSG CALLBK FLASH PGM SAVE VOLUME SPEAKER HOLD FLEXIBLE BUTTONS FIXED BUTTONS...

Страница 17: ...oice messages MUTE Used to activate deactivate MUTE function When activated the party on the other end cannot hear you PGM Used as a rotary to select mode of operation Handsfree LED not lit Tone LED l...

Страница 18: ......

Страница 19: ...stead EXCEPTION When the Soft Key symbol is also present you may use either a preprogrammed button or a Soft Key Flexible Numbering This feature allows the system numbering plan to be modified as well...

Страница 20: ...ew additional 911 call information in the stored list Once a station user or Attendant views the data for all 911 calls in the system list LEDs at all stations will change to a solid red indication Au...

Страница 21: ...de must be entered prior to dialing the outside number 3 Dial 9 or CO Access code A dial tone will sound 4 Dial the desired number Verified Account Codes Prior to placing an outside line call 1 Press...

Страница 22: ...ode intercom dial tone is returned Otherwise an error tone is presented 3 Access an outside CO line or dial the LCR code and then dial the desired number SINGLE LINE TELEPHONE To enter an Account Code...

Страница 23: ...n 580 ACD group number FFF FFF Call Factor to enter the factor average call duration This formula is used to calculate the average call duration Place in Queue Call Factor Number of Agents Logged into...

Страница 24: ...a qualifier code A confirmation tone will sound 4 Press the ON OFF button SPEAKER button on IP Phone ACD Help While on a call in progress the following results will occur when an Agent presses their...

Страница 25: ...a call in progress the agent Presses the FLASH button and then dials the HELP code 574 on the dial pad The agent must press FLASH again to return to their call after the code is dialed ACD Member Sta...

Страница 26: ...button To place a station in Unavailable Mode Dial 578 on the dial pad to block incoming ACD calls or Press the preprogrammed AVAILABLE UNAVAILABLE button ACD Login Logout To log into an ACD Primary G...

Страница 27: ...a confirmation tone will sound to verify the login process The ON OFF LED SPEAKER button LED on IP Phone will extinguish if the login sequence was started in the handsfree mode The ACD Agent Login LED...

Страница 28: ...gin Logout To log in to an ACD group 1 Dial LOGIN CODE 576 on the dial pad followed by the desired ACD group number 5XX or Press the preprogrammed LOGIN flexible button Flexible button must have 576 5...

Страница 29: ...ersation but they are not able to talk with either party while in this mode A warning tone is available to alert parties that someone is monitoring their call ACD Supervisor Log in LED only lights for...

Страница 30: ...rvisor Monitoring Conditions Supervisors can only Barge In on calls of ACD group members of the group into which they are logged Supervisor One Touch Record Description This feature allows a superviso...

Страница 31: ...pecify the reason for their unavailable status This enhanced feature is used in conjunction with the Discovery ACD product To make a station available unavailable normal mode Dial the ACD Available Un...

Страница 32: ...D Group Number 534 565 or 550 565 for XTSc 3 Replace the handset or press ON OFF SPEAKER button on IP Phone to terminate the display Second Method From an idle key telephone The preprogrammed flexible...

Страница 33: ...From an idle display key telephone 1 Dial 567 or Press the preprogrammed flexible button 2 Dial the desired UCD group number 550 565 The ON OFF button LED SPEAKER button LED on IP Phone will light st...

Страница 34: ...d code 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer 4 Dial the 3 or 4 digit destination number where calls are to be forwarded Station Voice Mail UCD group Hunt group A confirmation tone will sound...

Страница 35: ...al Plan programming feature is used when your system has more than 320 stations using an MPBE The default Alternate Dial Plan uses station numbering of 100 591 492 stations and feature code numbering...

Страница 36: ...4 0 Ring Mode 654 1 Spkr Mode 8665 Ring Mode Alt Dial Plan 8666 Spkr Mode Alt Dial Plan An incoming CO call rings at a station and forwards except busy type to the station s VM mailbox Ring Mode The p...

Страница 37: ...ress the MUTE key Station is still in CONF and caller can hear VM and you To pick up call Press the flexible button When the call is picked up the voice mail system will disconnect from the call Atten...

Страница 38: ...eprogrammed CO OFF NET FORWARD button 2 Dial the CO group access code 3 Dial on the dial pad A confirmation tone will sound Attendant Custom Message Program the ten custom messages for system wide use...

Страница 39: ...Key to place the system into Night Mode Other Codes 1 1 8 8 01 2 2 9 9 02 1 3 3 0 0 03 2 4 4 Space 11 04 3 5 5 12 1 4 6 6 13 2 7 7 14 4 24 The Night Service feature provides a means to place the syst...

Страница 40: ...st is accessed by any display telephone user the system displays the name associated with a speed dial number so when the desired name is shown the user may have the system dial the number To access D...

Страница 41: ...Enter the 3 or 4 digit station intercom number 4 Press the MUTE button 5 Enter the name up to 24 characters may be entered by using the keys The display updates as the name is entered 6 Press SPEED w...

Страница 42: ...oll down previous entry through the list If just changing a name associated with an existing Table entry skip to Step 4 2 Press TRANS 3 Dial three digit Local Number Name Translation Table number 600...

Страница 43: ...pad to enter the name up to 24 characters may be entered The display updates as the name is entered 6 Press SPEED when finished Confirmation tone sounds and the display updates 7 Press HOLD then use...

Страница 44: ...ation in Do Not Disturb mode Press the preprogrammed ATTN OVERRIDE button The station is signaled with a Camp On tone Attendant Setting Time and Date System Time Date must be set by the first programm...

Страница 45: ...20 9099 for XTSc 3 Dial telephone number 4 Press SPEED 5 Hang up Speed Dial Options To use the following speed dial options enter as shown Initiate a Pulse To Tone Switchover Press TRANS during number...

Страница 46: ...station If the second Attendant places their phone in unavailable the third Attendant will receive recalls and dial 0 calls and so forth through the sixth Attendant To deactivate Unavailable Mode As...

Страница 47: ...LCD Display for XTSc Systems A confirmation tone will sound and music is audible through the speaker 2 Press Volume Bar to change the volume The LCD displays To deactivate Background Music 1 Dial 632...

Страница 48: ...IP Phone 2 Replace the handset or press the ON OFF button SPEAKER button on IP Phone When the busy station hangs up you will be signaled 3 Answer the call the station you called will then be signaled...

Страница 49: ...on 3 Dial 647 for Non Ringing or 646 for Ringing followed by the station number to cover A confirmation tone will sound After a button is assigned and that station receives a call 1 You will receive a...

Страница 50: ...l display Non network system or in same Node Network system with call passed across a switch XXXXXXXXX Name of calling party YYYYYY Specific CO Line type being used e g PRI 23 HH MM SS Amount of time...

Страница 51: ...ode 6 All Calls 8 Busy 7 No Answer 9 Busy No Answer or Use the applicable Soft Key s ALL FWD N A FWD BSY FWD or B NA FWD option 2 Press the DSS button of desired station or Dial the desired extension...

Страница 52: ...rwarding 1 Lift handset or press ON OFF button SPEAKER button on IP Phone 2 Press the FWD button or dial 640 on the dial pad 3 Press the desired preprogrammed speed bin flexible button A confirmation...

Страница 53: ...ir calls to their current location or into Voice Mail ACD UCD Hunt Group any other station in the system or to an off net location When this call forward is activated all calls presented to the forwar...

Страница 54: ...e station number of the station from which forwarding is desired 4 Dial the appropriate forwarding condition code 6 All Calls 8 Busy Off Net 7 No Answer 9 Busy No Answer 5 Dial the three or four digit...

Страница 55: ...a call 1 Press the TRANS button The caller is put on Exclusive Hold 2 Dial the Personal Park location code 438 on the dial pad or Press the preprogrammed PERSONAL PARK button A dial tone will sound T...

Страница 56: ...ress the TRANS button The call is put on Exclusive Hold 2 Press the preprogrammed CALL PARK Station button 3 Dial XXX XXX station number To retrieve a parked call Dial 6 XXX XXX the station number use...

Страница 57: ...twice and dial another park location or press the CALL PARK flexible button for a different parking location or 1 Press the CALL PARK flexible button The caller will be parked at the location programm...

Страница 58: ...press the FLASH button twice and dial another park location To retrieve a parked call 1 Lift the handset and press the button 2 Dial parking location 424 to 437 where call was parked Call Pickup A st...

Страница 59: ...use Directed Call Pickup 1 Lift the handset 2 Dial 1 3 Dial station number of ringing telephone Group Call Pickup To create a Pickup Button 1 Press SPEED SPEED 2 Press the desired flexible button 3 D...

Страница 60: ...on by using a trunk to trunk transfer Executive Secretary Transfer If you are designated the Executive station and your phone is busy or in DND all calls will be routed to the Secretary station Secret...

Страница 61: ...all is to be transferred if programmed on your telephone or press TRANS and dial station number The called extension signals according to the selected intercom H T or P mode 2 When that extension answ...

Страница 62: ...ncoming or transferred CO call is ringing at your station 1 If on another call place the current call on hold and replace the handset or press ON OFF SPEAKER button on IP Phone 2 Dial the INC CO XSFR...

Страница 63: ...ine destination number 4 Hang up to complete the transfer SINGLE LINE TELEPHONE While connected to an outside line PBX Centrex 1 Press the FLASH button A dial tone will sound 2 Dial 9 or Dial a CO lin...

Страница 64: ...t station can delete a table entry one entry at a time To start the review process at the beginning of the table Dial 659 Refer to the table in the next section for navigation instructions Caller ID D...

Страница 65: ...le button LED is lit solid and the name and number is displayed During the call press the flexible button to toggle between the normal call information display and the name number display The top line...

Страница 66: ...ion rather than forwarding to another destination 1 Dial 5 followed by the desired station extension 2 Press the appropriate preprogrammed button Call Back 622 Camp On 620 Executive Override 625 Messa...

Страница 67: ...old and waiting for them by using the CAMP ON button To camp on a call press the TRANS button to transfer the call to the desired busy station then press the CAMP ON button The busy party receives a m...

Страница 68: ...l will ring through or Place the present call on hold then go on hook the Camp On call will ring through SINGLE LINE TELEPHONE To alert a busy station of your call 1 Press the FLASH button 2 Dial 620...

Страница 69: ...hone SINGLE LINE TELEPHONE To access an outside line 1 Lift the handset 2 Dial access code 9 801 823 88 LLL LLL CO line number Use 8888 LLL if using an Alt Dialing Plan 3 Dial telephone number CO Line...

Страница 70: ...Phone SINGLE LINE TELEPHONE 1 Dial an outside line access code a busy tone will sound 2 Press the FLASH button 3 Dial 621 A confirmation tone will sound Conference Conference Combinations Only station...

Страница 71: ...ce button again and repeat Step 4 6 When the last party answers press the CONF button twice All parties will be connected To exit a Conference controller only For a Single line conference 1 Press the...

Страница 72: ...confirmation tone will sound To terminate a Conference the conference initiator who is actively in the conference must Replace the handset or press the ON OFF button SPEAKER button on IP Phone to OFF...

Страница 73: ...SH button again All three parties are connected To set up a Conference with Personal Park 1 While connected to an outside line press the FLASH button The intercom dial tone will sound 2 Dial 438 The f...

Страница 74: ...Dial By Name code 6 on the dial pad or Press the preprogrammed DIAL BY NAME flexible button 2 Dial the person s last name on the keypad as shown Example To search for the name BROWN press 2 7 6 9 6 Wh...

Страница 75: ...scroll through the list either forward or backwards Directory Dialing may also be used to transfer a call from one station to another To view the Directory List 1 Dial the Directory List dial code 68...

Страница 76: ...en the desired name displays on the LCD press the SPEED button to automatically dial the destination station or outside phone number via speed dial If there are no names in the Directory List beginnin...

Страница 77: ...o complete the transfer SINGLE LINE TELEPHONE Not applicable Do Not Disturb Page Block To activate Do Not Disturb Press the preprogrammed DND button once DND button lights steady The DND button can be...

Страница 78: ...ion a third time or dial either 631 or 662 The button LED extinguishes and DND cancels To activate One time Do Not Disturb Press preprogrammedDNDbuttonwhileyouareoff hookandconnected toaCOlineorinterc...

Страница 79: ...ation An optional warning tone is presented to all parties prior to cut thru The conversation in progress is received on the Supervisor s handset and the Executiver s MUTE button LED is lit to indicat...

Страница 80: ...des 1 Press SPEED twice 2 Press the button to be programmed must be programmed in database as a flexible button 3 Dial the desired code refer to the Default Numbering Plan on page 112 and the feature...

Страница 81: ...l digital key stations have a built in speakerphone You can use the speaker to monitor a call while using the handset to consult with the outside party This enables other people in the room to listen...

Страница 82: ...he preprogrammed HEADSET MODE button or Use the Soft Key s HEADSET option when in an idle condition The LED will light steady To deactivate Headset Mode Dial 634 on the dial pad or Press the preprogra...

Страница 83: ...utton 2 If no forwarding destination is programmed in Flash 50 51 the call will be presented without forwarding Attendant stations and SLT stations do not have the In and Out feature capability To cha...

Страница 84: ...old by pressing the HOLD button The intercom call is placed on hold on the available intercom button 3 The called station then presses the flashing intercom button to answer incoming intercom call Whe...

Страница 85: ...sfer To use Intercom Transfer without DSS Buttons 1 Receive or make an intercom call 2 Press the TRANS button An intercom dial tone will sound 3 Dial the desired station number 4 When the second stati...

Страница 86: ...intercom tone ringing and the HOLD button slow flashes Lift the handset or press the ON OFF button SPEAKER button on IP Phone to answer or Press the H T P button to the H mode to reply In the P mode L...

Страница 87: ...wer an intercom call Lift the handset or If your SLT is equipped with a speakerphone press the Speaker button to converse in a handsfree mode IP Phone The IP Phone provides the same functionality as o...

Страница 88: ...0 or 1 Modem On Hook Off Hook Command ATH or ATH0 will force the telephone to go to the on hook state from its current state ATH1 will force the telephone to go to the off hook state from it s current...

Страница 89: ...ast Number Redial The Last Number Redial LNR feature permits the automatic redialing of the last telephone number dialed on an outside line Up to 24 digits can be stored Outside line selection of the...

Страница 90: ...de call when LCR is enabled in the system 1 Dial 9 on the dial pad or Press the preprogrammed LCR button 2 Dial the desired telephone number 3 Wait for an answer Lift the handset or use the speakerpho...

Страница 91: ...ED button twice 2 Press the desired flexible button 3 Dial 89 then press HOLD or Dial 8889 then press HOLD if using the Alt Dialing Plan Mailbox Buttons To program a station s mailbox on a flexible bu...

Страница 92: ...OFF button SPEAKER button on IP Phone 2 Dial the desired intercom station 3 Press the MSG button or use the Soft Key s MSG option A confirmation tone will sound The called party s MSG button will fla...

Страница 93: ...you when your message waiting lamp is flashing or there is an interrupted dial tone when you lift the handset 1 Lift the handset 2 Dial 663 The station that left message will ring Conditions 8 button...

Страница 94: ...m programming via an SLT or externally by having a call transferred to extension 499 COs and DIDs if applicable can also be programmed to ring directly to extension 499 Mute Pressing the MUTE button w...

Страница 95: ...se your name 1 Dial 690 on the dial pad 2 Press the SPEED button to complete the erasing process SINGLE LINE TELEPHONE To create your name 1 Dial 690 on the dial pad 2 Enter the name up to 7 character...

Страница 96: ...Hook Voice Over OHVO While off hook on a call CO or Intercom this feature allows you to receive a voice announcement through the handset receiver without interrupting the existing call You may then r...

Страница 97: ...e off hook and in H or P mode in order to hear the calling OHVO party s voice announcement The called OHVO station s existing conversation is uninterrupted and the voice over announcement does not dro...

Страница 98: ...ephones and the calling station must be a digital display telephone The OHVO receiving station may press a preprogrammed Message button to respond to the voice over announcement without being released...

Страница 99: ...of time you are reminded with a recalling ring If Preferred Line Answer is enabled skip Step 1 1 Press the OUTSIDE LINE LOOP or POOL button flashes at a very fast rate 2 Lift the handset or press ON...

Страница 100: ...or press ON OFF SPEAKER button on IP Phone 2 Dial a three digit paging code or Press the preprogrammed PAGING flexible button or Use the Soft Key s ALLPG IN or ALLPG EX options when in an idle conditi...

Страница 101: ...Dial the desired three digit paging code 2 Request the party to meet you on the page 3 Do not hang up wait for the requested party to answer To answer a Meet Me Page 1 Go to the nearest phone 2 Dial 7...

Страница 102: ...it code for the message that displays A confirmation tone will sound DND button LED will flash To cancel a pre assigned message 1 Either dial the Personal Messages code 633 00 dial 662 or press the DN...

Страница 103: ...ial a valid message number 21 30 for the desired custom message The first Attendant should provide a list of messages to each station user To program a unique custom message 1 Dial 633 on the dial pad...

Страница 104: ...users can activate certain messages that let users enter a specific time or return date These messages appear on the calling station s display to alert them of the desired party s return time or date...

Страница 105: ...the Personal Messages code 633 00 dial 662 or press the DND button 2 Replace the handset The DND button LED will extinguish SINGLE LINE TELEPHONE Not applicable Other Codes 1 1 8 8 01 2 2 9 9 02 1 3 3...

Страница 106: ...ed Message 1 Dial 633 on the dial pad or Use the Soft Key s PERS MSG option or Press the PERSONAL MESSAGES button Clear Messages is always first The following message displays 2 Press to scroll throug...

Страница 107: ...le Button 1 Press the SPEED button twice 2 Press the desired flexible button The LED will flash 3 Dial 633 on the dial pad A confirmation tone will sound To use the flexible button press that flexible...

Страница 108: ...The Release Button feature allows the station user to speed up call handling time by disconnecting calls while being off hook Using the handset while off hook not the speakerphone Press the preprogram...

Страница 109: ...d a Busy or No Answer is received 1 Press the preprogrammed RPT REDIAL flexible button 643 You will receive an LCD prompt for a timer value 2 Enter a valid number 006 999 seconds for the Repeat Redial...

Страница 110: ...ess the preprogrammed REDIAL flexible button A confirmation tone will sound and the Auto Redial function is cancelled SINGLE LINE TELEPHONE Not applicable Ring Down Hot Line Off Hook Preference If you...

Страница 111: ...dial tone will sound 2 Dial an internal station or feature access code Off Hook Preference Programming Via a Station If your phone is programmed for Off Hook Preference and you were given the ability...

Страница 112: ...as follows ENTER RING TONES 00 36 XX PRESS SPEED TO SAVE CO RING TONE FREQUENCY Tone Freq Tone Freq Tone Freq 00 697 770 13 770 1633 26 1209 1336 01 697 852 14 770 0 27 1209 1477 02 697 941 15 852 94...

Страница 113: ...numbers hunt groups UCD groups and Voice Mail groups Stations to be included as part of the School Zone feature must be assigned in Admin programming as either an Administrator station or as a Classro...

Страница 114: ...both A call from an Administrator station to a Classroom station overrides any School Zone call forward settings and the call rings at the Classroom station School Zone call forwarding overrides stati...

Страница 115: ...up to 20 frequently dialed numbers as Station Speed Numbers 9000 to 9019 Telephone numbers can be up to 24 digits including pauses flash commands pulse to tone switchover and non display characters A...

Страница 116: ...non display character causing numbers stored in the bin not to appear on the digital telephone s display when bin is accessed 5 Press the SPEED button 6 Replace the handset to end the speed bin progr...

Страница 117: ...on tone will sound System Speed Dial Access The first programmed Attendant must enter the System Speed numbers 9020 to 9999 or 9020 9099 for XTSc If an Attendant was not specified system speed numbers...

Страница 118: ...ring all the station attributes including extension number button mapping speed dial and class of service to the new location 1 A station can be relocated by unplugging it then plugging it into a new...

Страница 119: ...nes The receiving station MUST also be programmed to allow OHVO calls While receiving a Camp On or OHVO call The called party may press a preprogrammed Text Message button with a specific message 633...

Страница 120: ...or Night mode and an outside line rings at another station and you wish to answer it Dial 5 or use the Soft Key s UDA UNA option The connected outside line can be transferred or disconnected Voice Ma...

Страница 121: ...will be prompted to enter your mailbox password Voice Mail Transfer with ID Digits While on a call and the caller on the other end wishes to leave a Voice Message for another VM user 1 At the initiat...

Страница 122: ...idle condition to access group 440 only Voice Mail One Touch Recording The Voice Mail One Touch Recording feature allows the station user while on an external call to press a preprogrammed flexible bu...

Страница 123: ...he following message display 2 Once the system makes the connection your mailbox and the flexible button LED will light solid green The LCD will display the following message To pause or resume record...

Страница 124: ...cord 3 Append Cancel Accept Msg Mailbox Greeting 1 Review 2 Record 3 Delete 2 ABC 3 DEF Review Messages Send a Message Mailbox Options Cancel Confirm MAIN MENU After Listening 1 Replay 2 Save 3 Delete...

Страница 125: ...word 2 Dial voice mail system access number or Call into the Auto Attendant then press and enter your mailbox number 3 After prompt enter temporary password 4 Press to access Mailbox Options 5 Press t...

Страница 126: ...y the following messages Listening to Background Music SPEAKER BGM MMM DD YY HH MM am Using the speakerphone on an Intercom call SPEAKER CALL MMM DD YY HH MM am Using the handset on an Intercom call H...

Страница 127: ...eakerphone volume Handset Volume each SLT has a volume button that can be pressed to increase or decrease the handset volume B Z Ringer Switch is located on the bottom of the telephone near the line j...

Страница 128: ...110 Worksheets Worksheets 30 Flexible Button Programming Worksheet 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30...

Страница 129: ...on Programming Worksheet BIN 9000 BIN 9010 BIN 9001 BIN 9011 BIN 9002 BIN 9012 BIN 9003 BIN 9013 BIN 9004 BIN 9014 BIN 9005 BIN 9015 BIN 9006 BIN 9016 BIN 9007 BIN 9017 BIN 9008 BIN 9018 BIN 9009 BIN...

Страница 130: ...c ACD grp reqs btn 579 UUU l l ACD Group group 1 32 XTSc grps 1 16 only 550 565 grps 1 16 534 549 grps 17 32 l l l ACD Help digital reqs btn 574 l l l ACD Member Status 573 l l ACD Overflow Avail Unav...

Страница 131: ...eqs btn 631 DND key l Attnd Directory List Programming 693 l Attnd Disable Outgoing CO Line 602 press CO line btn l Attnd Override reqs btn 601 l Attnd Setting Time and Date 692 date time l Attnd Unav...

Страница 132: ...ay Unans Calls 635 l l Caller ID Name Number reqs btn 653 l l Calling Forward Override 5 XXX press B l l l Calling Sta Handsfree Mode Override 7 XXX l l l Calling Sta Tone Mode Override 6 XXX l l l Ca...

Страница 133: ...utton reqs btn 645 l l Keyset Mode 648 l l Last Number Redial 650 for XTS or SPEED for XTSc l l LCR E911 active on CO Line 800 l l l LCR if active or CO Line Group 1 9 l l l Loop Key reqs btn 89 or 88...

Страница 134: ...l Ring Down Hot Line Off Hook Pref 691 BB l l Ring Tone n a for IP Phones 695 RR l l Save Number Redial SPEED l l School Zone 630 l l l SLT Conference Park 664 l SLT Directed Call Pickup 1 l SLT Mess...

Страница 135: ...answered CO Call Transfer 639 l l Universal Day Night Answer 5 l l l Voice Mail Group grp 1 8 440 447 l l l VM One Touch Record reqs btn 649 VVV l l VM Pse Res Rec Dig VM reqs btn 655 l l Voice Mailbo...

Страница 136: ...of group to be forwarded 801 823 CO Group 1 23 824 All CO Groups RR Ring Tone Number 00 36 UUU ACD Group 1 32 for XTS 550 565 groups1 16 534 549 groups17 32 or ACD Group 1 16 for XTSc 550 565 groups...

Страница 137: ...Busy 9 Busy No Answer Off Net 3 Dial station number where calls are to be forwarded Confirmation tone sounds 4 Replace handset or press ON OFF button ESTABLISHING A CONFERENCE Only stations that have...

Страница 138: ...st of names 3 Scroll through the Directory List to select a name as follows Press to scroll to next entry or Press to scroll to previous entry 4 Press SPEED at the desired name to automatically dial t...

Страница 139: ...alls on hold and to retrieve held calls 13 MICrophone used to talk with other party without using the handset PAGE MENU 1 ABC 2 TUV 8 PRS 7 MNO 6 JKL 5 GHI 4 DEF 3 WXY 9 0 ON OFF HOLD VOLUME MIC HTP C...

Страница 140: ...To access group 6 16 press PG DOWN key Hunt choose Hunt group 1 5 To access groups 6 8 pressPG DOWN key Press Then select PAGE INTERNAL Page Zone ALL Call or Zones 1 4 To access Page Zones 5 8 press P...

Страница 141: ...forwarded Confirmation tone sounds 4 ReplacehandsetorpresstheSPEAKERbutton ESTABLISHING A CONFERENCE Only those stations that have the Conference featureenabledwillbeabletoinitiateaConference 1 Lift t...

Страница 142: ...TRANS dial Directory Dial Code 680 or press DIRECTORY DIAL flexible button 2 Press digit linked to person s name When name displays press SPEED to dial station 3 Press SPEAKER button to complete tran...

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