Basic Calling ··· 17
Using Buttons to Answer “Yes” or “No”
When a Genie prompt requires a “yes” or “no” answer (for example, to
confirm that you want to send a message), you can say your response or
you can press a button to respond.
To answer “yes,”
press the Call button.
To answer “no,”
press the Hold/DND button.
Call Waiting
If you hear a call-waiting tone during a call, it means that someone is
trying to call you. The name of the person calling you will flash on your
badge display.
To accept the call
, press the Call button. This puts the first call on hold
and connects the second call. To end the second call and return to the
original call, press the Call button again.
To refuse the call
, ignore the tone or press the Hold/DND button. The
second call will be treated as an unanswered call. The caller will either
be prompted to leave a message or will be forwarded to a destination
you have chosen. (See
Putting a Caller on Hold and Releasing the Hold
To hold a call, press the Hold/DND (Do Not Disturb) button on the top of
the badge. The indicator light on the Hold/DND button blinks when
hold or Do Not Disturb is active.
To release the hold, press the Hold/DND
button again.
When a call is on hold, you can press the Call button, and then
call another badge, send a message, or give the Genie any other
authorized command when the Genie answers. You can use this
procedure to set up supervised conference calls, for example. (See
Using Do Not Disturb
There may be times when it is inconvenient for you to receive calls and
message notifications from the Genie (when you are attending a meet-
ing, for example). The easiest way to block calls is to press the Hold/DND
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