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Technical Support
For technical support issues please visit our website at
www.vivitar.com
. You can find
manuals, software and FAQ‟s at the website. Can‟t find what you are looking for? E-mail
us at
and one of our technical support team members will
answer your questions. For phone support in the US please call 1-800-592-9541, in the
UK call 0800 917 4831, in Australia call 1800-006-614. If you would like to call from
anywhere else, please visit
www.vivitar.com
for your local toll free number.
Troubleshooting
Q: I have taken photos and selected the “Get Images” button. I get a message
that the images were successfully transferred but the photos do not appear on
my computer. What do I do?
First ensure that you have in fact taken photos. Press the Shutter button to take some
sample photos and then try downloading them again.
With test photos if the camera powers off before you upload them to the computer the
photos are not stored in the camera`s memory. These photos should be uploaded
quickly before the camera powers off. If the photos are saved to the SD memory card
then all the photos should appear.
Q: How do I make sure I don't lose important pictures?
This camera requires an SD card for normal use. If the camera powers off nothing will
happen to the images stored on the SD memory card. We recommend always
downloading your photos to your computer as soon as possible to prevent unintentional
data loss.
Q: I deleted images using the Vivitar Experience Image Manager. The images
where also deleted from my computer. How do I recover images that I accidently
deleted?
All images deleted using the Vivitar Experience Image Manager are sent to your
computer`s Recycle or Trash Bin and can be retrieved from there.
DVR32490v2-300510-TA
