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LIMITED WARRANTY
In order to maximize the life and keep your Vitamix® product in good working order, it is important that you follow a few simple maintenance tips:
1. Periodically inspect the drive socket for visible wear and tear, cracks, or brakes to the socket. If damage is found, replace the drive socket with the extra drive socket enclosed with your
blender. To purchase additional replacement drive sockets contact Vitamix at 1-800-437-4654 (1-800-4DRINK4) for a dealer near you. For customers outside the U.S.A., contact your
authorized Vitamix Distributor, or call the Vitamix International Division at +1.440.782.2450 or email [email protected] for a distributor near you.
2. Manually rotate the blade bearing assembly to make sure it turns without hesitation or doesn’t spin too freely. If the blade hesitates or spins too freely, contact Vitamix at 1-800-437-4654
(1-800-4DRINK4) for warranty information or a dealer near you. For customers outside the U.S.A., contact your authorized Vitamix Distributor, or call the Vitamix International Division at
+1.440.782.2450 or email [email protected] for a distributor near you.
3. Never run the machine without the centering pad properly placed on the base. Vita-Mix® Corporation (hereinafter “Vita-Mix”) warrants to the original end-user (proof of purchase required)
purchased in the U.S.A., that this Vita-Mix blender (hereinafter the “Equipment”) is free from defects in material and workmanship for the warranty periods applicable to the Equipment as
described herein and subject to the conditions set forth below.
Motor Base
Vita-Mix warrants to the original end-user that:
• If the motor base fails within thirty (30) days from the date of purchase, Vita-Mix will replace the motor base without charge.
• If the motor base fails after thirty (30) days but within one year from the date of purchase, due to a defect in materials or workmanship, Vita-Mix will assume the cost of all parts and labor
necessary to repair the motor base.
• If the motor base fails after one year but within three (3) years from the date of purchase due to a defect in materials or workmanship, Vita-Mix will assume the cost of the parts deemed
necessary to repair the base.
Container, Lid, Blade Assembly, Drive Socket and Sound Enclosure
(if included)
The container, lid, blade assembly, drive socket and where included a Vita-Mix manufactured sound enclosure, are warranted against defects in material and workmanship for one year from the
date of purchase.
Conditions
• The warranties contained herein run only to the original end-user and are not transferable. To make a warranty claim, proof of purchase is required.
• This warranty is the sole remedy of the purchaser and sets forth the only obligations of Vita-Mix and does not cover normal wear-and-tear, abuse, misuse, negligent use, alteration of the
base or container (or the sound enclosure), or exposure to extreme conditions and is only valid if the Equipment is used in accordance with the accompanying instruction booklet (which
may also be accessed at www.vitamix.com/foodservice).
• If applicable, improper installation or ventilation in the case of the in-counter model of the Equipment, or placing the Equipment in a sound enclosure not manufactured by Vita-Mix will void
this warranty.
• This warranty is void in the event that repairs to the Equipment are performed by someone other than Vita-Mix or an authorized Vita-Mix Service Center. Vita-Mix will not be responsible for
the cost of any unauthorized repairs.
• The sole obligation of Vita-Mix under this warranty is to repair or replace the warranted part or parts as determined exclusively by Vita-Mix.
In no event, whether based on contract, indemnity, warranty, tort (including negligence), strict liability or otherwise, shall Vita-Mix be liable for any special, indirect, incidental or
consequential damages whatsoever including, without limitation, loss of profit or revenue. The above limited warranty is your exclusive remedy, and you and Vita-Mix hereby expressly
disclaim all other warranties or conditions, express or implied, statutory or otherwise, including any implied warranty of merchantability and any implied warranty of fitness for a particular
purpose, and, without limiting the generality of the foregoing, you and Vita-Mix hereby expressly exclude, to the extent permitted by law, the application of any sale of goods legislation
and the United Nations Convention on Contracts for the International Sale of Goods, as may be applicable.
Some jurisdictions do not allow a limitation on implied warranties or on special, incidental or consequential damages.
No employee of Vita-Mix or any other person is authorized to make any warranty in addition to or amendment of the warranties made herein. For warranty details for machines purchased
outside the U.S.A., contact your authorized Vita-Mix distributor, or call the Vita-Mix International Division at +1.440.782.2450 or email [email protected] for a distributor near you.
In the event your Vita-Mix blender needs service or repair covered by the terms of this warranty, please call the Vita-Mix Corporation for warranty assistance. For machines purchased in the
U.S.A., call Vita-Mix Technical Support: 800-886-5235. If purchased outside the continental U.S.A., contact your authorized Vita-Mix Distributor, or telephone the Vita-Mix International Division
at +1.440.782.2450 or email [email protected] for a distributor near you.
Customer is responsible for in-bound freight costs for warranty service.
How to Obtain Warranty Coverage and Repair
Who to Contact For Warranty Service and Repair. In the event your Vitamix blender needs service or repair covered by the terms of this warranty, please call the Vita-Mix Corporation, an
authorized service center or a local distributor for warranty assistance.
•
For Equipment purchased and located in the US and Canada, call Vitamix Customer Service at: 800-437-4654.
•
For Equipment purchased outside the continental U.S.A.: Contact your authorized Vitamix Distributor or the Vitamix International Division at
+1 (440) 782.2450 or email [email protected] for a distributor near you.
You will be asked to provide proof of purchase for the Equipment. If the remote technical support team cannot fix the Equipment remotely, the Equipment will need to be serviced. The team
will help you either locate an authorized service center or arrange for the Equipment to be shipped back to Vitamix.
How to Ship the Equipment to Vitamix for Service
A.
Obtain a Return Authorization Number Before Shipment. Do not return or send in Equipment without the approval from Vitamix. Under no circumstances will Vitamix be responsible for
the cost of any unauthorized repairs. All Equipment returns must have the Return Authorization Number (“RA”) clearly marked on the outside of the box. Any Equipment that is sent to
Vitamix without prior authorization or approval will be returned to the shipper’s address “as is” without repair.
B.
Properly Package The Returned Item. Any item sent to Vitamix must be sent in original or sufficient packaging.
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