Century House, Roman Road, Blackburn, BB1 2LD
www.vitalenergi.co.uk
18
4. Troubleshooting...
My In-Home Display is not pairing with my Smart Meter
Contact your electricity or heat provider and confirm that the pairing/binding window
at the meter end is open when you try to pair the In-Home Display with it. If you are using
your provider’s or distributor’s consumer portal, make sure that the In-Home Display is
switched on when the pairing/binding window at the meter end is open.
My Home screen displays ‘__’ instead of a value
When your In-Home Display is paired with your Smart Meter and the Home screen
displays ‘__’, this indicates that it is not receiving data from your Smart Meter. If the
network icon is replaced with then the In-Home Display is not communicating
with your meter/s. If the problem continues, turn the power off on your In-Home Display
and turn it back on. Alternatively, please contact your electricity or heat provider for
more help.
5. Contact us if...
You have recently moved in and don’t have a vPro2 Smart
Payment card
Please ring the vPro2 customer service team as detailed in the following section,
“You
would like to purchase credit”,
and have your address to hand. You will need to add
credit to your vPro2 meter by credit or debit card by using our telephone payment
service.
If we haven’t already done so, we will also send out a new vPro2 Smart Payment
card. This will be specific to you and it will allow you to pay through all of the payment
methods available.
Note
- Your new vPro2 Smart Payment card can take up to 10 working days to arrive.
You have lost your vPro2 Smart Payment card
If you have lost your vPro2 Smart Payment card please contact t
he vPro2 customer
service team as detailed in the following section, “
You would like to purchase credit”.
Charges for replacement cards will apply.