Century House, Roman Road, Blackburn, BB1 2LD
www.vitalenergi.co.uk
15
How to avoid supply disconnection
To avoid having your energy supply disconnected, you must top up the meter
account appropriately when you get the low credit warning message.
Low credit
What is Emergency Credit?
Your vPro2 Pay As You Go meter will have
an amount of Emergency Credit built in for
when you run out of heat or electricity and
you are unable to top up.
This will be a nominated amount set by
your housing association or mangement
company and will be displayed as a
negative balance on the screen.
You willl need to pay back the Emergency
Credit next time you top up, any remainder
over the amount of Emergency Credit used
will be put on as credit.
If you use all of your Emergency Credit
and don’t top up to replace it, your energy
supply may be disconnected until you
have repaid it.
No credit