Century House, Roman Road, Blackburn, BB1 2LD
www.vitalenergi.co.uk
12
Topping-up your meter account (Pay As You Go only)
You need to pay for your heat or energy by choosing any of the payment options listed
on page 19. If your payment has not been received by your meter within 15 minutes,
then you can manually input the
powercode/vend code
into your meter account. You
need to have your energy payment receipt to do this.
Touch the
Account
icon in the Main Menu. This will take you to the screen where
you can top-up manually. In the Account screen, enter the numeric
powercode/vend
code
printed on your payment receipt.
Your In-Home Display will show a processing screen
while it waits for the meter to confirm whether the code
entry is a success or failure.
If the code is processed correctly, ‘Transaction
Successful’ will come up on the screen. Otherwise,
‘Transaction Unsuccessful’ is shown with details telling
you why the code failed. Press the
Try Again
button to
re-enter the code if you think you entered it wrong, or if
you want to enter a new code.
Note:
You will only be able to see the
E-Credit
(emergency credit) button when the credit in your
meter account goes below the low credit level and
you haven’t enabled E-Credit. You can set up your low
credit alert level by choosing the
Credit Alert
option in
the
Settings
menu, as explained on page 14.