Table
of Contents
34
A
PPENDIX
B: T
ROUBLESHOOTING
P
APER
P
ORT
S
CANNING
K
EYBOARD
N
OT
F
OUND
Scanner not found during initial installation.
Your scanner was not found at the same port that was used during last
Windows session.
Although you selected a port that is installed on your computer, the scanning
keyboard cannot communicate with your computer. Be sure that the scanning
keyboard is plugged in, that you have connected the cable to a port on the back
of your computer, and that you have selected the correct port.
If you are sure that you selected the correct port, remove the power cord
from the back of PaperPort and then reinsert it. You should hear a brief
chirp as the PaperPort scanning keyboard motor starts up. If you do not
hear the chirp, check for the following problems. If you encounter a
problem, fix it, and then click the PaperPort Find Scanner button again.
■
You may have plugged the scanning keyboard power supply into a dead
outlet or power strip.
■
The scanning keyboard power supply may not be working.
■
The scanning keyboard may not be working.
If you hear the start-up chirp, then the scanning keyboard is receiving
power and has passed the self-test. If the PaperPort software does not find
the port, check for the following:
■
The ribbon cable inside the computer could be loose or disconnected.
This cable connects the port card with the DB9 or DB25 connector on
the back of the computer. If you have experience working with your
computer’s hardware, make sure that the cable is secure.
■
An internal modem can be set to act as this port, thus disabling the
external port. You may be able to correct this problem by reconfiguring
the port (using its documentation); otherwise, contact your computer
dealer for assistance.
Book Page 34 Monday, December 2, 1996 1:30 PM
