Getting Started VC Smart Cameras
D
Appendix D: Shipping Cameras for Repair
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In case of a suspected hardware fault, please contact at first your distributor/ point of
purchase for assistance.
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If the problem cannot be solved locally, please use the following link to fill in the RMA form
on the website under “Service & Support”:
Service & Support Return / Repair service
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Please provide a detailed fault description and also let us know how you have tested this
fault in case the defect is not obvious.
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Login on to the VC website automatically fills in your address details.
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Clicking the “Send” button after filling the form displays the RMA result sheet with the
RMA number and a summary of your fault description and details, as well as the shipment
address. This summary page is also sent to your email address.
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Please print out this page and include it with your camera shipment.
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Please always use courier services (FedEx, UPS, DHL, etc) for shipping, since we are
unable to get customs clearance if cameras are sent by normal mail services.
!
Repair / Hardware Upgrade Costs:
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Warranty repairs are free of charge if not due to camera misuse.
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After expiry of the warranty period most repairs or upgrades are done at a small flat fee.
Check with your distributor
for details.
Hardware or SW fault?
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To save time and costs, please
only send cameras with definite hardware faults
.
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Please ensure the failure is not due to:
-
A SW problem (for instance most suspected Flash errors are SW problems /
Communication errors are often due to wrong IP settings, etc.)
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Hardware failure of accessories (cables, connected sensors, etc.)
Please check the VC documentation and the Knowledge Base / FAQ for possible SW errors.
If in doubt please contact
for assistance prior to shipping!
Vision Components can only accept products for repair that have been directly purchased form
us or one of our authorized distributors.
Please contact your point of sale, if you have purchased a VC Smart Camera from another
vendor!
1996-2011 Vision Components GmbH Ettlingen, Germany
Getting_Started_VC.pdf
