Troubleshooting
Need some help? If it’s a common problem,
the answer may be close at hand.
We’re here to help
We know that it’s frustrating when things
go wrong. So we always do our best to
get you back up and running as quick
as we can. Here’s how to sort out some
glitches that we’ve come across before.
You can also get help 24/7 via your V HD
Box. To get there, press
select
Help
& Info, select Virgin TV, select Got a
Problem? And then Fix It Assistant.
Is the box frozen or failing
to load?
If your V HD Box feels hot, it may have
overheated. Make sure there are no other
devices on top of it, turn it off and wait
until it feels cool to the touch before
trying again.
Still not working?
Try rebooting your box by pressing and
holding the Standby button until the word
STOP appears on the front display.
No picture and/or sound?
This can be caused by a loose lead
between the V HD Box and your TV.
Check that both ends are plugged
in tightly. Also check that the
button isn’t on.
Picture gone funny?
If the picture appears blue, green or red,
your SCART lead may be loose. Check
that both ends are plugged in tightly.
PIN won’t work?
We’ve known times where other people in
the household have changed the PIN and
forgotten to tell anyone else. So, first of
all, just check that nobody else has reset
or changed it. Otherwise, you’ll find a
number on the back of this guide that
you can call for help with your PIN.
Still can’t find the answer?
Try the next page.
16
|
114422 V HD Box_Userguide AW04.indd 16-17
6/10/11 10:53 AM
